Assistant Events Manager

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Contributory pension scheme Grow your career with our Career Pathways and My Learning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia,  and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families We are looking for an experienced and enthusiastic Assistant Event Manager to support the Event Manager in the day-to-day operation of Rugby School's Hospitality and Catering services.

This is a hands-on Front of House and events role, ideal for an experienced hospitality professional who enjoys being involved in the operation, leading and supporting a team, and ensuring customers and clients receive an excellent experience. The Assistant Event Manager will play an important role in the daily running and delivery of catering and hospitality services, supporting conferences, weddings, private functions, school events and other hospitality occasions.

The role will work closely with the Event Manager, Head Chef and wider Hospitality and Catering team. The post holder will be welcoming, proactive and hands-on within the operation, leading by example and supporting service delivery across breakfast, morning break, lunch, hospitality, conferences and events. The role will also involve client liaison, team organisation, staff rotas, operational administration, stock control, deliveries and supporting the management of food safety, health & safety and service standards.

In the absence of the Event Manager, the Assistant Event Manager will take responsibility for the day-to-day catering and hospitality operation, ensuring services continue to operate safely, efficiently and to the required standard. Customer and Guest Experience Duties/Tasks
• Provide a friendly, professional and welcoming service to all guests across a variety of hospitality settings, including conferences, working lunches, reception drinks, canapé events, weddings, private functions and school events.
• Oversee the daily running of customer-facing catering and hospitality services, ensuring they are well organised, appropriately staffed and delivered to a consistently high standard.
• Greet guests and ensure they receive a seamless and personalised experience.
• Lead the Front of House team to deliver efficient, friendly and professional service.
• Monitor customer flow and service standards and make adjustments where required.
• Serve food and beverages efficiently and in line with service standards.
• Demonstrate menu knowledge and make recommendations where appropriate.
• Respond positively to individual requests and customer needs.
• Deal with customer enquiries and resolve service issues promptly and professionally.
• Maintain clean, safe and well-presented service, dining and hospitality areas.
• Gather and communicate customer feedback to the Event Manager to support continuous improvement.
• Liaise with the kitchen to ensure food is served accurately on time and to the required standard. Positive customer and client feedback and minimal complaints. Brand, Food and Quality Standards Duties/Tasks Represent Lodestone House, Compass Group and Rugby School positively and maintain the required brand image and professional standards at all times.
• Ensure food is…