Utility Billing Clerk

Utility Clerk

Under general supervision, performs a variety of customer billing and accounting functions for the Village of Ruidoso services; prepares records and billing account updates, enters and verifies data, processes documents and transactions, and provides customer service as needed. This is a Non-Exempt position that has access to confidential information that must remain confidential. Regular work hours are Monday – Friday 8 am to 5 pm, however extended hours may be required, including some weekend work.

This position must be able to adapt to flexible work schedule as established by supervisor. This position reports to the Customer Service Manager. The Utility Clerk responds to customers, complaints, and concerns, in person and by telephone. Provides information and answers questions regarding utility billing. Sorts, reviews, and verifies the accuracy of routine financial documents, such as meter readings, payments, water, sewer, forestry fees, and solid waste bills.

Position involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues. This position will operate the water billing software including working with the software programmers, representatives, and training other employees on the utility software and utility billing procedures.

The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar account related, or a logical assignment to the position

• Processes billing account information for Village utility services.
• Processes payments, service requests, service charges, adjustments and corrections according to Village policies, ordinances, and procedures
• Tracks services provided and verifies proper billing for services
• Enters account information into database, verifies accuracy of information, prepares reports and files documents
• Calculates and prepares debit/credit adjustments and notations to customer's account within scope of authority.
• Completes billing cycle including checking of reports from metering, filed checks, adjustments, corrections, high bills.
• Provides prompt, courteous, and accurate service to the public with billing questions, requests for information, and complaints in order to maintain positive customer service relations
• Receives complaints and requests for information, and attempts to resolve them by researching files and records
• Explains rules, policies, ordinances, and procedures concerning utility accounts.
• Explains the proper use and completion of forms and documents of the department.
• Refers matters requiring policy interpretation to supervisor for resolution; coordinates solution of customer service issues with other department staff and assures effective communication of customer service issues.
• Performs a variety of basic research and accounting activities; performs a variety of clerical functions, including typing, filing, and maintaining records.
• Enters transactions into computer, manually or via electronic uploading. Maintains computer files and records by customer, or account number. Accepts and posts payments and security deposits for customers
• Prepares individual computer transactions, reviews edit reports, makes corrections, balances entries, prepares and issues billings, and generates summary reports.
• Sets up new accounts and customers.
• Prepares periodic notices, shut off lists, and demand letters.
• Prepares finals out bills, issues refund checks, completes paperwork for liens, and other tasks and reports as needed or assigned.
• Assists in preparation of monthly reports.
• Operates cash drawer, prepares receipts, and balances daily.
• Processes water and sewer tap applications, and other customer account applications and agreements as needed.
• Answers main phone line system and backup line, backup to prepare and distribute mail.
• Assists Meter Readers with re-reads and leak list.
• Ability to recognize and keep confidential information private about customers and employees.
• Ab…