Broadband Technician III

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Broadband Technician III
, you will perform extremely complex installations, disconnects, and service changes for residential and business customers, including FTTH (Fiber to the Home) and support PON/Metro

E. These services include, but are not limited to, video service, HSD Services, and home/business phone service. This role performs advanced troubleshooting from the tap to the customer s electronic devices (TV, DVD, Modem etc.). This position will be responsible for installing, splicing, repairing, and maintaining aerial, buried, and/or underground fiber optic and copper cable. This position will be knowledgeable of commonly used concepts, practices, and procedures within the field of telecommunications.

Due to in-field support and on-call requirements, the individual selected for this position will be required to reside within a 60-minute driving distance from the Ruidoso, NM warehouse located at: 5117 Vision Dr, Ruidoso, NM 88345.

• Performs complex installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer s equipment for reception of cable and other company services for single, multi-family, and/or commercial dwellings.
• Performs connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, and relocates; installs additional outlets, fiber connections, hardline cutovers, and installs or removes equipment (i.e. converters).
• Performs all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA, FCC NEC, and NESC).
• Tests equipment to identify and repair signal strength issues and ensure optimum reception. Uses Locators, TDRs, FDRs and read system maps as required.
• Monitors and records system, drop, and in-house leakage; properly records all required information on work orders, surveys, referrals, etc.
• Promotes cable, internet, and other company services; educates customer on proper use of the service, including how to add additional services, channel lineups, proper equipment usage, and other services that are available.

Required Qualifications

• 2+ years technical telecommunications experience OR current/prior military service with honorable discharge.
• 1+ year of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Must have and maintain a valid driver s license.
• Must follow the TDS attendance guidelines in order to meet TDS s business needs including but not limited to our obligations to our customers and to our customers  needs.

Other Qualifications

• Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Requires being available for on-call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Ability to maintain DOT (Department of Transportation) requirements for operating vehicles with a combined GVWR >10,000 lbs.
• Certifies proficiency in the subject matter related to RF distribution of signals. All aspects of the network from the optical node to the distribution tap are included in this certification curriculum.
• Reliable and responsible, with a strong work ethic dedicated to a team.
• Practical knowledge/experience with computer applications.
• Familiarity with company products and services.
• Proven organizational skills and ability to multi-task.
• Demonstrated customer service and sales skills, as well as effective communications skills for interaction with internal and external customers.
• Ability to work in a fast-paced, dynamic work environment.
• Successful completion of the SCTE Broadband Premise Expert course.

Do you…