Guest Experience Associate; Bar & Front Desk

Team Member - Ruislip, London

Goals is the premier five‑a‑side football centre operator in the UK, offering state‑of‑the‑art facilities across the country. We pride ourselves on exceeding customer expectations through high‑quality service delivery and top‑notch facilities.

We are hiring for two complementary positions at our Ruislip venue:
Bar Staff and Receptionist. The roles require a positive sales‑driven attitude, fast‑paced teamwork, and the ability to work evenings and weekends. Applicants must be 18 years of age or older.

• Bar Staff: Handle the rush of a busy environment, maintain a smart appearance, create rapport with customers, encourage repeat visits, and deliver the highest standards of service for weekend functions, kids’ parties and post‑match drinks.
• Receptionist: Support the dynamic reception team, manage front‑of‑house duties, handle computer‑based tasks, cash handling, face‑to‑face enquiries, and provide excellent telephone sales skills.

• Passion for delivering excellent customer service in a fast‑paced, fun sporting environment.
• Strong communication skills and a positive, outgoing personality.
• Computer literacy, cash handling, and telephone sales proficiency.
• Availability to work evenings, weekends, and occasional bar shifts.
• Minimum age 18 years.

• Birthday holiday after 2 years of service
• Paid breaks
• Enhanced pension scheme
• Employee assistance programme
• Bonus scheme
• Team incentives
• 40 % staff discount on food and beverage (alcohol not permitted)
• 50 % discount on Goals KPs (child or grandchild only, basic package)
• Free individual pitch hire (max twice per week)
• Annual events
• Uniform
• Stream
• Discount club