Assistant Administrator Health and Wellness

Minimum Qualifications

• NQF 4 (National Senior Certificate or Grade 12 or National Senior Certificate for Adults)
• At least 1 year(s) experience

• Medically fit to work in the specific business area
• Clear security screening record

• At least 1-3 years' experience in similar role or in an administrative environment
• Certificate/qualification in office administration or other administration qualification

• Routing telephone calls to senior management for escalated inquiries or logistics.
• Sorting of mails and reading materials (i.e updating daily reports) per department for distribution purposes
• Adherence to reporting standards and requirements.
• Scheduling appointments for patients at external service providers.
• Capturing and updating of medical schemes details including COIDA insurers, assist patients in obtaining pre-authorisation numbers for treatment with external service providers.
• Capturing of patients data and information and provide applicable changes or updates appropriately e.g contact nos etc.
• Adhere to good housing standards.
• Apply correct and applicable ICD 10 coding.
• Align to international responsible mining principles.
• Completion of billing records/data and ensure completion of charge sheets.
• Arrange patients' transporter/shuttle as per patient's specialist or hospital admission date and time.
• Administrative capturing of non-clinical information/data on multiple health information system such as Proclin/TRIMED/
• Filing, data storage and scanning of patient documents into Health information system.
• Customer service and escalation of queries.
• Capturing of customer survey questionnaires.
• External service provider support- CCMS/Specialists/Network Hospitals.
• Facilitate patient referrals to specialist with accurate earlier appointment date.
• Completion of relevant documentation.
• Receiving and distribution of incoming mails (appointments and scheduling).
• Maintain and comply with the SHE standards within the work environment.
• Directing clients to the specific service points.
• Perform administrative tasks within the department which include filing, gathering information by phone, letter, in person or research, recording and updating computer systems, photocopying, sorting and general office support.
• Identifies files for archiving (within a stipulated time period), records file details electronically and manually, physically bundles files according to laid down procedures and liaises with service for collection.
• Performs a variety of clerical and administrative duties, including data collection, reviewing file details for accuracy, consolidating information into formats physically and electronically, maintaining office files and records.
• Processing of submissions and viewing of certification outcomes.
• Ensure adherence to patient registration standards and requirement.
• Client registration on electronic health information systems.
• Collection of data and information from relevant stakeholders.
• Liaise with relevant stakeholders related to the date and information requirements.
• Focus on safety and health as well as operational excellence.
• Ensure adherence to all company policies and procedures.