Retirement Counsellor

An established insurance company is seeking to hire a highly skilled and experienced Retirement Benefit Counsellor to join their team.

Your:

Formal Education:

Matric.

NQF 5 will be advantageous.

Experience:

At least 1 year’s experience in Benefit Counselling or Employee Benefits administration.

Primary objective:

• To deliver a professional and excellent quality of service to members of retirement funds and employers in accordance with the service level agreements and year planners.
• To assist and support retirement fund members and their beneficiaries when exiting the retirement fund, i.e., retirement, death, withdrawal, or retrenchment.
• To ensure client satisfaction on all levels.
• To ensure an effective benefit counselling environment.

Duties:

• Assist and support the retirement fund members with factual information regarding fund benefits and their options at retirement, death, withdrawal, and retrenchment.
• Have a good understanding of the fund benefits, options at retirement, death, and withdrawal as well as the in-fund options available to members, including cost structures.
• Process Two Pot claims on the Fund Administrator portal and ensure accurateness.
• Create awareness amongst members of the services available and contact details of the benefit counsellor.
• Liaise monthly with the fund administrator and human resources department to identify members exiting the fund, i.e., retirement, death, withdrawal, and retrenchment.
• Identify all members within 5 years, 1 year, and 6 months of retirement.
• Ensure that members leaving the retirement fund receive the necessary communication via or any other platform decided on.
• Get values and in-fund retirement and withdrawal quotes from the administrator of the fund.
• Arrange telephonic, virtual, or in-person one-on-one sessions with prospective retirees and provide them with factual information regarding their options at retirement.
• Arrange telephonic, virtual, or in-person one-on-one sessions with prospective resignations and provide them with factual information regarding options at withdrawal from the Fund.
• Facilitate and put members in contact with an Efficient Wealth Manager or Efficient Advisor for independent financial advice when exiting the Fund, if required.
• Provide a quarterly activity report to the Fund Consultant.
• Provide a monthly report to the Managing Director and provide details of the status of each referral.
• Provide ongoing feedback to the consultant.
• Assist employers and members with completion of the documents when/if required.

Compliance to Internal Processes:

• Delivering service and commitments to clients, thus building and maintaining a trust relationship with clients.
• Adherence to compliance as set out in the company compliance manual by the Group.
• Undergo all training required.
• Comply with all Group and EFBC policies.
• Adhere to general administration tasks, filing, and updating SharePoint.
• Update the complaints register.
• Update the gift register.

Clients:

• Build and maintain client relationships.
• Management of client expectations, maintaining proactive relationships and remaining client-focused at all times.
• Assist with the communication to members.

People:

• Develop strong relationships with all internal colleagues and external service providers to ensure operational efficiency and discuss product specifics and appropriate training, service, and support.
• Building key relationships with all service providers (i.e., administrators, insurers, individual advisors etc.) and distribution partners.