Assistant General Manager (North West Job Rustenburg area,South Africa,Management

Position: Assistant General Manager (North West )

ANEW Resort Hunters Rest is looking for a dynamic Assistant General Manager to tosupport hotel operations and General Manager to ensure exceptional guest experiences, team performance, and business results while implementing strategic initiatives.

Please note that only applicants with minimum AGM experience will be considered.

The successful candidate will be based in North West, Rustenburg.

Key Responsibilities Operational Leadership

Implement strategies
Coordinate departments
Monitor standards
Direct daily operations
Ensure service quality
Support GM initiatives
Drive efficiency
Handle escalations

Business Management

Support budget goals
Monitor performance
Track KPIs
Control costs
Optimize revenue
Review reports
Analyse trends
Implement controls

Guest Experience

Ensure satisfaction
Resolve issues
Maintain standards
Monitor feedback
Direct improvements
Support recovery
Build loyalty
Lead service excellence

Team Development

Support department heads
Monitor performance
Guide training
Implement programs
Foster engagement
Drive standards
Build capabilities
Ensure compliance

Administration

Manage documentation
Monitor compliance
Support reporting
Track metrics
Maintain records
Follow procedures
Direct systems
Ensure accuracy

Required Skills

Operations expertise
Leadership and Team Management ability
Financial and Budgeting acumen
Guest Relations and Customer focus
Team development
Problem-solving and Decision Making
Communication and Interpersonal skills
Industry knowledge
Health and Safety Compliance
Sales and Marketing focused
Time Management and Multitasking
Technology and Software Proficiency

Performance Metrics

Operational targets
Guest satisfaction
Team performance
Cost control
Revenue goals
Quality standards
Compliance metrics
Project completion

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