FNB Community Advisor

Job Overview

FNB is looking for a Community Advisor to join our Points of Presence (POP) team. The role focuses on delivering excellent service, understanding customer needs, and efficiently processing requests. This 12‑month hourly contract will help drive business growth through outstanding customer experiences, sales support, and digital channel adoption.

• Serve customers promptly and professionally, ensuring their needs are fully understood.
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards.
• Achieve net profit growth through effective sales and service support.
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels.
• Grow the active customer account base to expand overall client engagement.
• Identify and maximise cross‑sell opportunities to strengthen customer relationships.
• Track, control, and influence sales activities to achieve predetermined sales targets.
• Track, control, and influence service activities to improve service efficiencies.
• Provide efficient administration through careful planning, accurate reporting, and timely information updates.
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines.
• Produce accurate and reliable sales and service statistics for management and decision‑making.
• Comply with governance, legislative, and audit requirements.
• Uphold FNB’s Golden Rules processes and procedures consistently.
• Take accountability for self‑development and continuously grow personal capability.

• Minimum:
  Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or a related field recognised by FAIS.
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services.
• Excellent communication and relationship‑building skills.
• Confidence in guiding customers toward digital and Self‑Service solutions.
• Ability to identify sales opportunities and support portfolio growth.
• High levels of accuracy, discipline, and adherence to process.
• Strong organising, planning, and time‑management capability.
• Commitment to delivering consistent, exceptional service.

• A customer‑facing role within the FNB Points of Presence network.
• Exposure to digital enablement, customer engagement, and frontline service practices.
• Ongoing learning and development aligned to service, sales, and operational excellence.
• A collaborative, supportive branch environment focused on customer delight.

• Customer‑centric with a passion for delivering exceptional experiences.
• Motivated by achieving performance targets.
• Organised and detail‑driven with strong follow‑through.
• Ethical, compliant, and aligned to governance requirements.
• A strong team player who builds positive working relationships.
• Proactive in learning and personal development.

All appointments will be made in line with First Rand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this information will be kept confidential unless required by law.

Applications will not be accepted on or after 27/06/26. Please submit your application before the closing date indicated above.