Customer Support Specialist

Customer Support Specialist page is loaded## Customer Support Specialist remote type:
On-Site locations:
Ruston, LAtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R-2296#
*** Your Career. Your Story. Let's Write the Next Chapter Together.
*** At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education.

What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future.

If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us.
** Job Description
** Resolves financial and non-financial customer inquiries; provides personalized service to meet or exceed clients' time and quality expectations; executes transactions promptly and accurately responds to client requests and inquiries by performing the following duties.

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** Duties and Responsibilities
** include the following.
* Maintains service level standards established for Customer Support Staff to assure standardization and handles each call according to our service standards – call customer by name, offer additional assistance, thank them for their business, etc.
* Logs and supports all inbound calls as it relates to loans, deposits, online banking, cards, ACH, etc.
* Analyzes customer relationships to determine additional needs or products that best fit their needs; develops and strengthens customer relationships by offering products and services to customers and prospective customers.
* Processes transactions including account-to-account transfers, loan payments, maintenance and research requests.
* Processes customer requests such as check orders, Stop Payments, address changes and other customer information changes.
* Logs and processes maintenance requests such as ATM/Debit Cards, E-Banking, Mobile Banking and Telephone Banking.
* Logs and processes account errors, fraudulent transactions and miscellaneous disputes for deposit and loan accounts; logs Reg E Disputes and forwards to Account Services.
* Adds special instructions, notes and customer comments to accounts.
* Handles rate inquiries for deposits.
* Uses “Product Profiles” to handle various requests for all account types and services.
* Provides customer assistance with Consumer Electronic Banking (CeB) as it relates to password resets, log in issues, and basic system navigation.
* Provides customer support for CeB & BeB Mobile banking and mobile remote deposit.
* Provides backup support to switchboard.
* Gains clear understanding of bank's service policies, systems and legal compliance regulations, as well as products and services.
* Keeps equipment operational by following established procedures; reporting malfunctions.
* Updates job knowledge by participating in educational opportunities.
* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
** Supervisory Responsibilities
** This job has no supervisory responsibilities.
** Qualifications
* * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
** Education and/or Experience
** High school diploma or general education degree (GED); six months to one year customer service, call center, sales or banking experience.
** Physical Demands
** While performing the duties of this job, the…