Customer Service​/Database Manager

Responsible for customer service, public relations, and database management.

• Assist with plan sales and development.
• Take all customer phone calls and maintain call log.
• Work with managers to resolve customer issues in a timely and efficient manner.
• Monitor and respond to customer emails.
• Basic data entry tasks for accounting assistants including running daily sales reports, logging transactions, recording and reviewing journal entries, creating invoices, and crafting spreadsheets.
• Traveling to post office, bank, and various site locations. Handle incoming mail, scan and photocopy documents, help with credit card account reconciliations.
• Communicate with vendors and customers about invoice and payments by phone or email.
• Assisting with payroll. Run timesheets and calculate hours used by site.
• Bulk gift card sales.
• Fleet plan sales.
• Monitor, maintain, and grow database of current customers.

• Strong interpersonal skills.
• Computer knowledge, including Microsoft Word and Excel.
• Data Entry
• Clerical
• Payroll
• Organized
• Excellent verbal and written communication.

Our mission is to provide an exceptional customer experience in a fun, friendly, and clean environment and to exhibit a positive family and community spirit in everything we do.

As an employee of Rocket Fast! Car Wash you will be expected to uphold our mission statement above and exhibit our acronym WASH in the performance of you job duties.

• W – WELCOME our customers and let them know we appreciate them.
• A – ALWAYS be attentive to our customers and always have a great attitude.
• S – SMILE – It make people happy.
• H – HELPFUL – Show helpfulness to our customers. If a customer need assistance, help them. Don’t wait for them to ask.

Full Time, 40 hours per week

$15-16 per hour