Teller, Customer Service​/HelpDesk

POSITION SUMMARY:

As a frontline employee, Teller will provide exceptional customer service while processing transactions. Each day, Teller will serve customers in a friendly and professional manner that aligns with our brand promise, vision, and mission statement. Teller will accurately process customer transactions and maintain a quality record related to balancing and errors. Teller will contribute to a positive and productive work environment.

Teller will have a full understanding of LNB’s product and service offerings and take advantage of cross-selling opportunities based on customer behavior.

• Deliver an uncommon customer experience with every interaction
• Fully understand and adhere to Teller Policy
• Maintain healthy record related to balancing and accuracy
• Accurately process customer transactions including but not limited to:
  • Cash checks
  • Withdraw cash
  • Deposit cash and/or checks
  • Process loan payments
  • Process change orders
  • Conduct account transfers
  • Check customer balances
  • Issue official checks and gift cards
• Understand criteria for negotiating checks
• Identify counterfeit currency and fraudulent checks
• Field and address phone calls
• Understand how to conduct account and transaction research
• Properly identify customers and non-customers
• Balance cash drawer daily
• Investigate and resolve outages
• Maintain a secure cash drawer and meet cash handling standards
• Keep drawer balance within established policy limits
• Accurately prepare and process tickets
• Capture all work using branch capture
• Under dual control, process Night Drop transactions as assigned
• Field and distribute mail and deliveries when applicable
• Assist customers in accessing safe deposit boxes
• Maintain a working knowledge of all bank products and services
• Understand and adhere to disclosure requirements, regulations, and consumer privacy policies
• Maintain compliance under requirements of BSA Program, AML, OFAC, and CIP related policies
• Understand CTR Requirements and complete CTR information when applicable
• Accurately provide deposit rates to inquiring customers
• Recognize and report any BSA red flags using our internal SAR form
• Understand the basics of ordering checks and troubleshooting online banking
• Contribute to a positive and productive work environment
• Understand and adhere to opening and closing procedures
• Maintain understanding of robbery procedures
• Meet Vault Teller expectations related to strapped money and buying/selling from the vault

• High School Diploma or GED required
• Must have at least one year of prior customer service experience
• Cash handling experience is a plus
• Must have a valid and unencumbered Driver’s License
• Must have reliable transportation to report to work during scheduled hours
• Must be able to travel to different LNB locations as needed
• The ability to:
  • Prioritize and make decisions regarding customer transactions
  • Weigh customer satisfaction
  • Protect the Bank from loss or fraud
  • Listen and not interrupt customers
  • Work in a fast-paced environment and under pressure
• Knowledge and understanding of various federal regulations and Retail’s role and responsibility relating to each act.
  • Bank Secrecy Act
  • Community Reinvestment Act
  • Americans with Disabilities Act
  • Right to Financial Privacy Act
  • Gramm-Leach Bliley Act
  • Reg E
  • Reg CC
• Skills required:
  • Organization
  • Mathematical
  • Verbal and written communication
  • Attention to detail
  • Friendly and professional customer service

• None

• Works under the general supervision of VP, Retail Banking and/or Team Lead.

• This position operates in a professional office environment.
• This is either a full-time OR part-time position; working hours will be determined. Schedule may change based on staffing needs.
• This position is placed in a…