Part-Time Retail Relationship Banker

Job Description

Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts, researching and resolving problems to promote positive customer experiences and relationships, and promoting the Bank's culture and core values.

• Serves as a trusted advisor by connecting people to their dreams through meaningful conversations and by providing relevant banking advice.
• Educates customers on safe banking practices and helps prevent fraud through proactive guidance.
• Is proficient with all required computer systems.
• Conducts transactions according to policy on behalf of customers.
• Maintains an accurate and balanced cash drawer, following all cash handling, reconciliation, and security procedures.
• Efficiently opens all retail products and services for customers.
• Ensures accuracy for new accounts and makes corrections as necessary.
• Suggests the correct products and services in accordance with the customer's needs and desired outcomes.
• Ensures customers are informed and comfortable using our products and engaging with our technologies.
• Follows through on all referrals and refers business to our commercial, insurance and investment partners.
• Seeks opportunities to develop new banking relationships from personal networks and community engagement.
• Follows all policies and procedures.
• Assists customers with service needs including but not limited to:
  • Account and statement research
  • Processing wire requests
  • Safe deposit box access
  • Rate and yield quotes
  • Night deposit agreements
  • Card disputes and replacements

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); college degree preferred.

Knowledge of the Internet, Outlook, Microsoft Word and Excel; basic office machine proficiency; and ability to learn bank-specific software such as MPC, IBS, and ADP.

Promotes the Bank's culture, brand promise, and core values. Interacts and communicates appropriately with employees, customers, and supervisors, providing superior customer relations and enhancing marketing.

Flexible and willing to travel to assigned banking centers to fill staffing needs with or without notice.

Regularly required to talk or hear; stand, walk, sit, and use hands for various tasks. Requires occasional reaching, climbing, balancing, kneeling, crouching, or crawling. Frequently lifts up to 10 pounds and occasionally up to 25 pounds. Requires close, distance, and color vision with ability to adjust focus.

This position operates in a professional banking environment and routinely uses standard office equipment and digital tools such as secure financial systems, computers, phones, photocopiers, and scanners. Requires professionalism, confidentiality, and attention to detail. Personnel may stand, sit, handle cash, and operate teller or office equipment for extended periods. Professional appearance and adherence to client service standards is required. Occasional travel may be necessary.

This job description reflects management's assignment of essential functions and may be adjusted as deemed appropriate.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.