Guest Service Agent – Ruston, LA

A hotel guest service agent is the primary point of contact for guests, managing front desk operations. They ensure seamless check‑ins/check‑outs, process payments, handle inquiries, and resolve complaints. Additionally, they provide local recommendations and coordinate with housekeeping and maintenance to fulfill guest needs.

• Front Desk Operations:
  Welcome guests warmly, efficiently process check‑ins and check‑outs, and issue room keys.
• Guest Assistance:
  Answer phone calls, respond to emails, and manage reservations, modifications, and cancellations.
• Issue Resolution:
  Handle guest complaints promptly and professionally, maintaining a calm demeanor under pressure.
• Concierge Duties:
  Provide tailored recommendations for local attractions, dining, and transportation.
• Cross‑Departmental Coordination:
  Communicate with housekeeping and maintenance to fulfill specific room requests and report maintenance issues.
• Financial Duties:
  Process payments, handle cash/credit card transactions, and balance the cash drawer at the end of shifts.

Up‑sell hotel amenities and services (e.g., room upgrades, spa packages).

• Experience:
  
  Previous experience in hospitality, customer service, or a related field.
• Education:
  
  High school diploma or equivalent; a degree in hotel management is a plus.
• Technical
  
  Skills:
  
  Proficiency with Property Management Systems (PMS) and basic computer applications.
• Communication:
  Excellent verbal and written communication skills.

Ability to work a flexible schedule (including weekends, holidays, and evening shifts) and stand for long periods.

Wealth Hospitality is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.