Service Manager Job Ruston area,Louisiana USA,Management

SERVICE MANAGER Who We Are

Jim Taylor Auto Group is a people-first automotive organization built on relationships, integrity, and growth. We believe great results come from taking care of our employees just as well as our customers. Our core values - Dedication, Responsibility, Initiative, Value, and Empathy (DRIVE) - guide how we work, how we serve, and how we support one another every day. At Jim Taylor Auto Group, we don't just sell or service vehicles - we build trust, careers, and lasting connections.

Because here, People DRIVE Us.

Job Summary

The Service Manager plays a key leadership role in driving the success of the service department through strong customer relationships, team development, and operational excellence. This position is responsible for overseeing daily service operations, setting departmental goals, and ensuring a high level of customer satisfaction. The ideal candidate brings proven service management experience, strong leadership skills, and a commitment to delivering consistent, high-quality service experiences.

Benefits

We believe taking care of our people is essential to taking care of our customers. As part of the Jim Taylor Auto Group team, you'll enjoy a comprehensive benefits package that supports your health, growth, and success, including:

Medical, Dental, and Vision Insurance
Disability & Life Insurance
401(k) Retirement Plan
Paid Vacation and 5 Paid Holidays
Free Medical Clinic Access
Free Mental & Physical Therapy Services
Free Access to a Nutritionist
Employee Discount Program
Ongoing Training & Career Development Opportunities
Employee Referral Bonuses
Fun Employee Appreciation Events

Qualifications

Required:

Minimum of 3 years of management experience
Strong customer service and leadership background
High school diploma or higher education
Valid driver's license with a clean driving record

Preferred:

Experience managing service department personnel
Ability to set and manage departmental goals and performance metrics
Strong communication and problem-solving skills
Driven, growth-oriented mindset with the ability to support and develop teams

Responsibilities

Lead daily operations of the service department to ensure efficiency and quality
Build and maintain strong relationships with customers
Communicate clearly with customers regarding service needs, timelines, and updates
Hire, train, supervise, and support service department personnel
Establish departmental goals, budgets, and performance expectations
Monitor customer satisfaction and address concerns promptly and professionally
Stay current on product updates, service processes, and industry best practices
Promote repeat and referral business through strong service experiences

At Jim Taylor Auto Group, our Service Manager brings our DRIVE values to life every day:

Dedication - leading the service department with consistency, accountability, and a commitment to delivering an exceptional experience for every customer
Responsibility - taking ownership of department performance, team development, customer satisfaction, and daily operational excellence
Initiative - identifying challenges early, improving processes, supporting team growth, and stepping in wherever needed to keep the department moving
Value - creating a high-quality service experience that builds trust, encourages repeat business, and supports long-term dealership success
Empathy - listening to customers and team members with patience, respect, and understanding while helping resolve concerns professionally

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.#J-18808-Ljbffr