Center Supervisor

Company Description

Barksdale Federal Credit Union was founded in 1954 to serve military and civilian personnel at Barksdale Air Force Base in Bossier City and has since expanded to support over 1,000 companies, associations, and churches. The credit union now serves individuals who live, work, worship, or attend school in multiple Louisiana parishes, with a focus on enhancing the economic well-being of all members, including those of modest means.

Built on a strong member-focused foundation, Barksdale Federal continues to differentiate itself through community commitment and personalized financial services. With assets exceeding $2 billion, it is the largest locally owned credit union in Louisiana and proudly serves members in Texas and Arkansas through more than 30 locations and access to over 55,000 ATMs worldwide.

The Center Supervisor is a full-time, on-site role located in Ruston, LA, responsible for overseeing daily operations of the branch center. This position leads and coaches center staff, ensuring excellent member service, accurate transaction processing, and adherence to policies and regulatory requirements. The Center Supervisor monitors performance metrics, manages staffing and scheduling, and supports employees through training, feedback, and conflict resolution.

This role also handles escalated member inquiries, supports sales and cross-selling of credit union products, and collaborates with leadership to implement initiatives that improve efficiency, member satisfaction, and overall center performance.

• At least five years of related experience in a financial institution, with a minimum of two years of supervisory experience.
• Excellent communication and public relations skills.
• Thorough understanding of related legal and regulatory requirements for a Credit Union.
• Accurate and attentive to detail.
• High school diploma or equivalent. Additional college coursework in business or finance preferred.