Retail Assistant Manager: Inwood Village

Retail Assistant Manager:
Inwood Village

We are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are building a beloved brand that celebrates the best moments in life through high‑quality, affordable custom framing delivered quickly. We operate online and in a growing fleet of retail stores, and we rely on a talented team across ecommerce, retail, design, and manufacturing to achieve this mission.

• Show Pride – We stand behind our work and take pride in our product and craftsmanship.
• Embrace Challenges Together – We collaborate to set big goals and continuously raise the bar.
• Adapt & Act – We are creative, flexible, and proactive, embracing constant change.
• Make It Special – We seek opportunities to make every product and experience unique.
• Build to Last – We build lasting relationships within our team and with customers.

• Set the standard of offering exceptional customer service and represent the Framebridge brand in our retail stores.
• Support onboarding and training of retail team members.
• Execute and improve operational activities to meet customer experience and financial goals.
• Apply excellent listening, oral, and communication skills to build relationships with customers and coach the team.
• Demonstrate deep product knowledge and design advice, and train team members to do the same.
• Collaborate with the manufacturing facility to ensure seamless omni‑channel operations.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve the retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule, including evenings and weekends, to meet business needs.

• Experience as a store manager or assistant manager in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship‑building skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Strong analytical and problem‑solving skills with a track record of delivering positive business results.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Excellent time‑management, organizational, and problem‑solving skills.

• Health, vision, and dental insurance
• Life and AD&D insurance
• Paid time off and paid holidays
• Retirement savings plan, 401(k) and employer‑funded pension plan
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Assistance Program (EAP)
• Frame discount and free frame codes
• Contest and incentives
• Commuter benefits and more

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state or local laws.