Office Manager

Office Manager

The Office Manager provides critical support across parts operations, customer service, office administration, and payroll and accounting functions. This role serves as a primary support resource for the Parts Support team, ensures smooth day-to-day office operations, and partners closely with leadership, supervisors, and union employees to support workforce and facility needs across multiple locations.

• Serve as a primary support resource for the Parts Support team, providing timely assistance with parts-related activities.
• Investigate and resolve customer and dealer inquiries related to parts orders and claims, ensuring issues are handled promptly and professionally.
• Coordinate with internal teams to drive timely resolution of customer and dealer issues.
• Maintain accurate records and documentation within company systems, ensuring data integrity and compliance with internal procedures.
• Learn and support operational workflows utilized across multiple locations and apply them consistently in daily work.
• Assist with day-to-day office administration, including general office coordination and facility support.
• Partner with operations leadership and supervisors to understand and support workforce needs.
• Act as a liaison between office staff, management, and union employees to facilitate effective communication and collaboration.
• Help coordinate communication and administrative processes across departments to support smooth operations.
• Support operational activities for additional locations, including Chicago, Jacksonville, and potentially Canada, as needed.
• Assist with payroll processing using ADP, ensuring accuracy and timeliness.
• Support accounts payable activities, including invoice review and payment processing.
• Maintain employee and payroll records with a high level of accuracy and confidentiality.
• Assist leadership with reporting, data gathering, and various administrative projects.
• Provide high-quality customer service to internal and external stakeholders, responding to inquiries with professionalism and clarity.

• Previous experience as an Office Manager.
• Proven office management experience in a fast-paced administrative or operations environment.
• Strong customer service skills with the ability to handle inquiries and resolve issues effectively.
• Strong verbal and written communication skills, with the ability to interact comfortably with employees at all levels, including supervisors and union personnel.
• Proficiency with Microsoft Office, with strong Microsoft Excel skills highly preferred.
• Experience with ADP payroll systems for payroll processing.
• Experience supporting payroll and/or accounts payable functions.
• Ability to maintain accurate records and handle sensitive information with confidentiality.
• Ability to coordinate and prioritize multiple tasks in a dynamic environment.

• ERP system experience preferred.
• Bilingual skills, such as Spanish, are a strong plus.
• Experience working closely with union personnel is beneficial.
• Strong organizational skills and attention to detail.
• Ability to build effective working relationships across departments and locations.
• Comfort working in a role that supports multiple sites, including remote locations such as Chicago, Jacksonville, and potentially Canada.

The Office Manager works in a fast-paced office and operations environment that supports multiple locations. The role involves frequent collaboration with office staff, operations leadership, supervisors, and union employees. Work is primarily computer-based, using tools such as Microsoft Office, ADP payroll, and other internal systems, including ERP platforms where applicable. The position requires regular handling of…