Customer Service Representative
Job in
Rutherford, Bergen County, New Jersey, 07070, USA
Listed on 2026-06-23
Listing for:
Sika
Full Time
position Listed on 2026-06-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
Sika is looking for an experienced Customer Service Representative to join it's growing team. Customer Service Representative's play a key role in working closely with the retail team to manage key customer responsibilities for residential accounts, ensuring a seamless process from order entry to payment.
Key duties include maintaining strong customer relationships, collaborating with sales and support teams, and ensuring high-quality service through effective order management.
Responsibilities- Place customer orders and arrange for delivery via customers’ preferences.
- Enter all customer pricing into computer for invoicing accuracy.
- Update pricing when project pricing is sent by regional managers.
- Consolidate orders so that customers receive best freight charges.
- Respond to needs of the customer by phone quickly and accurately.
- Assist other customer service reps when needed.
- Communicate order status to customers quickly and accurately.
- Process RMAs, credits and rebills within required time frames.
- Increase customer awareness and satisfaction through personal contacts and/or visits.
- Attend regional meetings to increase relationships with sales personnel.
- Responsible for growth strategy development for national accounts.
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