Customer Service Representative

Sika is looking for an experienced Customer Service Representative to join it's growing team. Customer Service Representative's play a key role in working closely with the retail team to manage key customer responsibilities for residential accounts, ensuring a seamless process from order entry to payment.

Key duties include maintaining strong customer relationships, collaborating with sales and support teams, and ensuring high-quality service through effective order management.

• Place customer orders and arrange for delivery via customers’ preferences.
• Enter all customer pricing into computer for invoicing accuracy.
• Update pricing when project pricing is sent by regional managers.
• Consolidate orders so that customers receive best freight charges.
• Respond to needs of the customer by phone quickly and accurately.
• Assist other customer service reps when needed.
• Communicate order status to customers quickly and accurately.
• Process RMAs, credits and rebills within required time frames.
• Increase customer awareness and satisfaction through personal contacts and/or visits.
• Attend regional meetings to increase relationships with sales personnel.
• Responsible for growth strategy development for national accounts.