Patient Service Representative - ENT

VillageMD -  - Responsibilities:
Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.;
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.;
Promptsly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.;
Schedules appointments accurately according to department guidelines; using waitlist when applicable.;
Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.