IT Support

• 5-7 years of experience in the implementation, maintenance and analysis of data center facilities, hardware, communications infrastructure, strategies, tools and effective troubleshooting techniques.
• Background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures.
• In depth knowledge on complex, Enterprise class inter-networked environments involving a combination of switched/routed/shared Ethernet, Twin Ax (100
  
  GigE, 25
  
  GigE,10
  
  GigE, GigE, 100M, and 10M), token ring, SAN, and wide area connectivity.
• Strong knowledge of WAN technologies (OC-x, DS-x), subnetting and TCP/IP protocol a must.
• Extensive knowledge of trouble ticketing systems, change control, Project processes and associated tools.
• Analytical Problem-Solving:
  Proven logical problem-solving techniques with extensive experience in high-stakes system troubleshooting, data center facility management, and telecommunications.
• Financial Services industry knowledge a plus.
• Excellent communication and writing skills a must.

Responsibilities:

• Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates
• Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware
• Installing/de-installing/relocating all patch cabling for systems and network hardware
• Installing/de-installing/relocating all Data Center hardware
• Coordinate cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendors
• Coordinate of network component configurations
• Coordinate and Install SAN cabling infrastructure
• Manage network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.)
• Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practices
• Provide hands-on, break/fix level 2 support for the data center systems and communications environments
• Coordinating and approving data center infrastructure change controls
• Ensuring compliance with data center standards, policies and processes for all non-DCSD sponsored changes
• Performing required compliance activities
• Producing network consumables updates and contributing to weekly management reports
• Coordinate activities in support of all projects and technical requests within the Americas Data Centers
• Manage CTI-approved third-party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards
• Provide clear and detailed turnover to next shift workers for continuity
• Performing daily tape ejects to increase current day processing capacity.
• Monitoring of tape related console messages.
• Managing all daily ad-hoc tape/job requests and scratch activity.
• Managing all physical and electronic vaulting activity.
• Manage tape destruction process, ensuring all proper documentation has been recorded and approved.
• Monitoring scratch levels on display screens, on-line library web specialist or visually monitoring panel on libraries.
• Replacing any/all damaged media.
• Minor to moderate problem determination
• Monitoring of tape related console messages, working with the global command center and the on-site hardware teams.
• Performing daily health checks on all libraries including virtual subsystems, grid clusters, and error/exception system logs.
• Provide assistance when required to ensure that the highest level of customer satisfaction is maintained.
• Responding to automated trouble tickets and facilitating the necessary actions under the direction of the Global Command centers.
• Media liaison between the on-site hardware teams and the on-site CE's.
• Initiating, scheduling, coordinating, and approving media management sponsored change controls.
• Supporting all physical off-site vaulting activities.
• Managing all physical media movement and ensuring all movement is recorded and tracked accordingly.
• Manage tape destruction process, ensuring all proper documentation has been recorded and approved.
• Supporting all site and application specific disaster recovery/COB tests/exercises.
• Responsible in following best practices and processes in degaussing and wiping of all hard drives.
• Performs random audit checks and sampling.
• Remain current with all global procedures and provide input when appropriate
• Participates in projects relating to tape/media
• Supporting all reconciliation and QA efforts including:
  Year End, Physical Inventory, Vertices. Hard-drive inventory levels, Other duties as assigned by management