Quality Manager

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40  around the globe, chances are, we have something special for you.
** WHO WE ARE
** Airtech is part of the IDEX Performance Pneumatics Group, delivering innovative solutions for vacuum, pressure, and flow control across critical industries worldwide. We specializes in custom-engineered vacuum and pressure systems, offering advanced solutions for complex applications in life sciences, electronics, and industrial automation. Known for flexibility and technical expertise, Airtech partners with customers to solve unique challenges and deliver tailored systems that meet demanding performance requirements.

Airtech combine engineering excellence, customer focus, and global reach to enable technologies that keep industries moving and improve everyday life.
** Position Summary
** The Quality Manager is responsible for ensuring our products are manufactured according to established standards and for driving efficiency within the business by reducing cost of poor quality. The Quality Manager will work closely with Engineering, Production, Supply Chain, and Continuous Improvement to ensure best in class quality for new product introduction, manufacturing, and testing by implementing necessary Key Performance Metrics (KPIs), root cause & reliability assessments, corrective & preventative actions.

The ideal candidate will have experience interacting with customers, leading transformational change through cross-functional leadership, and demonstrating learning agility. The qualified candidate must be passionate about developing talent and bench strength, leading a team, and driving continuous improvement.
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* Essential Duties & Responsibilities:

** This position is accountable for the following key responsibilities:
* Establish a process to track the Cost of Poor Quality (COPQ) and lead projects to drive improvement, including defining and measuring all inputs contributing to COPQ.
* Support and drive the use of critical tools such as DFMEA, PFMEA, MSA, CPK, and SPC in new product introduction and existing product quality improvement.
* Establish or maintain a quality management system (QMS) that complies with and is certifiable to the latest ISO
9001 standards, including maintaining ISO
9001 certification and leading surveillance and recertification audits.
* Lead a team of quality engineers, technicians, and inspectors to measure and improve supplier, in-process, and manufacturing quality.
* Support Supplier Quality Assurance through proactive management of supplier quality data and corrective actions, including first article qualifications, Supplier Corrective Action Requests (SCAR), and scorecards.
* Coordinate and lead Root Cause Analysis and Corrective Measures (RCCMs) for containment, corrective and preventative actions, including permanent fixes for customer complaints and internal quality defects.
* Lead material review board (MRB) process for the effective disposition of non-conforming material, including collaboration with supply chain, production, engineering, and finance on scrap, re-work, etc.
* Lead customer-requested site or virtual audits on Airtech’s QMS and business processes.
* Define and manage equipment and process for incoming, machining, assembly line, and testing inspection requirements.
* Lead investigation for customer-related quality issues to promptly maintain effective communication and resolution.
* Develop and maintain the Customer Complaint system ensuring effective resolution of Customer Quality issues, including process, tracking, and reducing RMA and warranty claims.
* Responsible for defining the plant quality objectives: monitor and measure internal quality performance such as internal defects, scrap, sorting activities, suspect material review and…