Customer Quality Engineer

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses () around the globe, chances are, we have something special for you.

The Customer Quality Engineer (CQE) manages all customer-facing quality activities, ensuring timely resolution of issues and maintaining customer satisfaction. This role serves as the primary liaison between customers and internal teams, leading investigations of complaints and field failures, driving root cause corrective actions, and ensuring effective containment and long-term solutions. The CQE collaborates cross-functionally to prevent recurrence of issues, improve product performance, and maintain compliance with ISO 9001 quality standards.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the primary point of contact for customer quality-related matters

• Lead the investigation and resolution of customer quality concerns (e.g., defects, escapes, warranty claims)

• Ensure timely responses aligned with customer expectations and service level agreements (SLAs)

• Oversee Quality Technicians in warranty teardown and related activities

• Act as the voice of the customer internally and ensure alignment across cross-functionally teams

• Support the disposition of customer warranty returns

• Partner with Engineering to assess product and process risks and implement appropriate control plans

• Participate in the review of customer product and process change requests

• Issue quality alerts in response to customer complaints and process deviations

• Own and manage the end-to-end warranty process for all customers

• Manage the corrective action process to ensure timely and effective resolution

• Perform internal process and quality system audits and maintain the internal audit plan

• Own and maintain quality processes, procedures, work instructions, and records

• Participate in daily GEMBA walks and maintain the Quality GEMBA board

• Provide monthly reports on quality performance, improvement projects, and problem-solving activities

• Identify opportunities to enhance the Quality Management System and drive continuous improvement

• Develop and present data during Quality Management Reviews

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficiency in Microsoft Office Suite or related software

• Strong knowledge of quality management principles, methodologies, and tools

• Understanding of testing best practices and defect management processes

• Working knowledge of ISO 9001 quality management systems

• Strong interpersonal skills and ability to work effectively in a team environment

• High attention to detail and accuracy

• Strong analytical thinking, decision-making, and problem-solving skills

• Excellent written and verbal communication skills

• Ability to define problems, collect and analyze data, and draw valid conclusions

• Strong customer focus with effective influencing and stakeholder management skills

• Bachelor’s degree in engineering or a related discipline required

• 5-8 years of relevant experience in quality or manufacturing environments

• Experience with…