Key Account Manager; Residential Distribution

The KAM will be responsible for nurturing and expanding relationships with a portfolio of high-value clients. This role requires a deep understanding of customer needs, strategic account planning, and the ability to coordinate internal resources to deliver tailored solutions that drive long-term client satisfaction and business growth.

Serve as the primary contact for key accounts. Build and maintain strong executive and buyer-level relationships to drive category growth.

Develop and execute joint business plans with key accounts, including sales targets, promotional strategies, and product launches. Monitor account performance, sales trends, and market share to identify new growth opportunities.

Organize and manage all aspects of trade shows, including promotional initiatives and a plan to drive traffic to our booth. Attend all trade shows.

Partner with the field sales manager to ensure strong pull-through at the dealer/retail level. Drive new products to be stocked in warehouses.

Lead negotiations on pricing, terms, and programs within company guidelines. Manage and approve customer deduction resolution, rebates, and promotional funding.

Collaborate with marketing to develop promotional calendars, POP programs, and marketing assets tailored to each account.

Provide input to supply chain and demand planning teams to ensure accurate forecasts and reliable service levels.

Conduct market and competitive analysis to anticipate industry trends and adjust account strategies accordingly.

Work closely with sales management, marketing, and operations to align strategies across independent hardware and paint channels.

Coordinate with customer service and logistics teams to ensure high levels of order fulfillment and customer satisfaction.

Lead internal account reviews and provide clear reporting on account status, risks, and opportunities.

Achieve sales volume, revenue, and margin targets for assigned accounts.

Prepare regular business reviews, scorecards, and presentations for both internal leadership and key customers.

Track ROI on programs, promotions, and investments, providing data-driven recommendations for continuous improvement.