Operations Risk Specialist

A banking professional with strong operations, compliance, or risk experience who thrives on accuracy and structure.

A clear communicator who can spot control gaps, solve problems, and collaborate across departments.

Someone who’s organized, observant, and motivated to strengthen processes, improve quality, and support regulatory readiness.

• Managing and auditing system accesses.
• Reviewing and validating file maintenance, deposit setups, exception reports, and audit activities to ensure accuracy and mitigate risk.
• Partnering with Risk and Compliance to monitor trends, resolve issues (including Verafin-identified items), and enhance operational controls.

Why Join Us:

• Heritage Family Credit Union is a dynamic and member-centric organization committed to making a positive impact on the lives of our members. We believe in delivering not just financial services but fostering meaningful relationships that enhance the overall well-being of our members and communities. With a focus on education, integrity, and community, we strive to be the preferred financial partner for our community.
• Benefits Include:
• Paid time off in addition to paid federal holidays
• Medical, dental, and vision benefits to employees who regularly work 24+ hours a week
• 401k match
• Ongoing training opportunities
• 8 hours of volunteer time with an organization important to you
• Reimbursement each month for Gym membership (up to $25), hobby reimbursement (up to $25) and fresh local foods (up to $25 on a seasonal basis)

Salary Range: $56,194.69 - $70,243.37

Position Title: Operations Risk Specialist

FLSA Status: Exempt

Department: Deposit Operations

EEO Code: Professional

Reports To: VP, Deposit Operations

Grade: 10

Summary:

The Operations Risk Specialist will support and enhance key operational processes, ensuring adherence to regulatory requirements and organizational policies. This role focuses on access control, file maintenance oversight, and quality assurance for deposit accounts, driving operational excellence and mitigating risks.

Essential Functions:

• Administer and audit system permissions and user roles to ensure secure and appropriate access.
• Conduct regular access reviews, enforcing the principle of least privilege.
• Implement and manage a structured onboarding process for granting system access to new employees based on their roles.
• Revoke system access for departing employees promptly to prevent unauthorized access.
• Review and verify changes to deposit and loan files, ensuring accuracy and legitimacy.
• Compare file maintenance logs with source documents to validate updates and identify discrepancies.
• Conduct regular audits of file maintenance activities and maintain comprehensive records.
• Conduct regular audits of Cash Limits, Safe Deposit Quarterly Audit completion and Review of the W-8 BEN process.
• Develop and distribute exception reports for anomalies such as large balance adjustments or backdated transactions.
• Design and execute quality assurance processes to confirm the accurate and compliant setup of deposit accounts.
• Monitor error trends, recommend improvements, and work closely with Risk and Compliance to address Verafin-identified issues and strengthen controls
• Provide regular management reports detailing error rates, root causes, and remediation efforts.
• Must maintain predictable and reliable attendance.
• All other duties as assigned.

Qualifications:

Education:

High school diploma or equivalent required; bachelor’s degree in business or related field preferred.

Required Experience:

• Minimum 5 years of banking experience required.
• Minimum 3 years of experience in compliance, operations or related role in the financial services industry preferred.

Skills:

• Excellent phone skills/etiquette and the ability to communicate clearly and effectively over the phone, electronically and in writing is critical.
• Experience with Microsoft Office Products required.
• Excellent verbal communication skills with the ability to present materials to groups or one-on-one.
• Strong and effective written and oral communication skills and an ability to write reports and business correspondence.
• Able to recognize operational and system control gaps and recommend solutions to…