Service Desk Engineer

This posting reflects an existing vacancy that we are actively recruiting for.

Sym Quest, part of Konica Minolta, currently offers a Service Desk Engineer position. Priorities will be given to candidates residing in South Burlington, VT;
Rutland, VT;
West Lebanon, NH;
Plattsburgh, NY; and Westbrook, ME. In this role, you will provide remote and onsite technical support for Microsoft-based business environments. This is a great opportunity for long‑term career growth. You must be excited about technology, self‑motivated, and enjoy serving others. Ideal candidates have real world experience in helpdesk or network administration, and a solid understanding of Windows workstation and server operating systems, application installation and troubleshooting, and Active Directory administration and management.

• Provide remote technical support to clients over the phone using remote control tools
• Conduct onsite technical support at client locations as needed
• Diagnose and resolve workstation, server, and network infrastructure issues
• Perform user account management – add, edit, or disable accounts; set up new application users, etc.
• Troubleshoot backup, malware, virus, and other technical challenges
• Help provision new laptops, desktops, and mobile devices
• Work with application vendors to troubleshoot application errors
• Answer end‑user questions and remediate issues
• Provide service that creates “raving fans” for clients
• Build solid, long‑term relationships with team members and clients
• Continue skills development and maintain proficiency in current technologies
• Allocate time to remote technical support (60%), onsite network support (25%), documentation and meetings (10%), and continual professional development (5%)

• Windows 10 & 11 and associated hardware platforms
• Windows Server 2012, 2016, 2019, 2021 & 2025 and associated hardware platforms
• VMware or Microsoft Hyper‑V virtualization technologies
• Anti‑virus, anti‑spam, and anti‑spyware solutions
• Backup and recovery technologies
• Citrix and Microsoft Remote Desktop Services
• Firewalls, routers, and managed switches
• LAN / WAN / wireless networking hardware and software technologies
• Systems management software such as HP Insight Manager and Dell Open Manage

• At least 2 years of experience in a related role
• College degree preferred (minimum of a two‑year college degree or equivalent experience)
• Exceptional listening skills and the ability to translate client descriptions into technical detail
• Excellent communication skills – step‑by‑step directions over the phone and clear written communication
• Strong attention to detail, professionalism, and a personable demeanor
• Strong internal drive and focus to overcome technical challenges
• Ability to work independently as well as in a team to meet goals
• Self‑confidence with knowing when to seek advice from teammates or vendors
• Driven to learn new products and technologies through education and certification
• Maintains a high level of competency with supported technologies
• Real‑world experience in a network administration or help‑desk position
• Strong analytical and organizational skills
• Desire to solve technical challenges
• Industry certifications such as CompTIA, Microsoft, Cisco, or VMware are a plus
• Strong working knowledge of workstation and network operating systems, network applications and LAN / WAN / wireless technologies

Konica Minolta is an equal‑opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.