Impact-Driven Care Coordination Manager — Community Services

Community Care Network is looking fora Manager ofCare Coordination to join our team!

Community Care Network iscomprisedof Rutland Mental Health Services and Rutland Community Programs. Our mission is to enhance the well-being of our communities,individuals and families through responsive,innovative and collaborative human service

The Manager of Care Coordinationis responsible forthe leadership, planning, administration, and oversight of care coordination services, including the Bridge Care Program and Home and Community-Based Services (HCBS) program. This position ensures that individuals receiving services through the Shared Living Program and other Developmental Services-funded programs are supported with the highest level of quality, coordination, and compliance during Vermont’s transition to conflict-free case management.

The Manager provides regular supervision to Care Coordinators, ensuring services are delivered in accordance withall regulatory and programmatic requirements while promoting positive outcomes for individuals served.

• Lead the planning, development, and oversight of care coordination services for individuals supported through HCBS and the Bridge Care Program.
• Ensure that individuals’ quality of life ismaintainedor enhanced and that their personal rights are respected and safeguarded.
• Support the agency’s transition to conflict-free case management and collaborate closely with designated Case Management Organizations (CMOs) to ensure continuity of care and services.
• Build andmaintainstrong working relationships with individuals, families, guardians, providers, community partners, state agencies, and CMOs.
• Monitor and support coordination efforts between service providers, CMOs, and interdisciplinary teams to ensure individuals receive appropriate servicesandsupports.
• Ensure compliance with all applicableagency, state, and federal regulations, policies, procedures, and HCBS requirements.
• Assist staff in navigating changes related to Payment Reform, conflict-free case management, and evolving statewide systems and expectations.
• Support effective communication and coordination during transitions in services, providers, housing, staffing, or funding.
• Contribute to agency-wide strategic planning efforts and the Local System of Care Plan.
• Provide clear expectations, proactive coaching, constructive feedback, and regular supervision to direct reports to support professional growth and accountability.
• Assistin resolving conflicts and problem-solving with Care Coordinators, providers, teams, individuals served, and guardians.
• Ensure thetimelyimplementation of new policies, procedures, and guidelines, including coordinating staff training and communicationregardingupdates.
• Monitor staff performance and ensure evaluations, feedback, and mandatory training requirements are completed on time.
• Lead regular staff and team meetings to promote communication, collaboration, consistency, and professional development.
• Participate in the recruitment, interviewing, and hiring ofnew staffand providers as needed.
• Attend meetings, trainings, in-services, and supervision sessions to remain current with best practices, regulations, and statewide initiatives.
• Participate in the DS Leadership Team on-call rotation to provide 24/7 crisis support coverage.
• Perform other duties as assigned.

• Bachelor’s degree in related field preferred; equivalent experience may be considered.
• Minimum of 4 years of experience in developmental services, with experience in care coordination or service management preferred.
• Qualified Developmental Disabilities Professional (QDDP) certification required.
• Previous leadership or management experience required.
• Strong leadership skills (i.e.accountability, follow through,…