VT WFW Employment Specialist

Job Description

Interactive Government Holdings, Inc. (IGH) is seeking qualified, trained, and capable individuals to serve as Employment Specialists for the Vermont Work for Warriors program. The program identifies Vermont National Guard members, Veterans, Reservists, Service Members, and families eligible for support, provides them with information on available benefits, and connects them with sources of support services.

The contractor shall perform all functions necessary to develop and implement programs to identify and outreach to Service Members and their family members, Reservists, and veterans to inform and educate them on available programs at the national, state, and local levels and develop information on improving program effectiveness and offerings. Special emphasis is placed on providing employment outreach to Service Members of all components, their immediate family members to provide employment assistance, education benefits, retention incentives, and transition services;

tracking each customer's interaction and providing career support, development, and maintenance of civilian based careers. Specific services include, but are not limited to, resume writing assistance, social networking, and interview skills (coaching).

Conduct an annual evaluation by September 30th of existing partnered employers, policies, and data tracking systems to include those involving the Military & Family Support Center (1-888) phone line and provide recommendations for program improvements.

On an annual basis, develop and provide an outline detailing the approach for the conduct of the Work for Warriors Program and related activities and events. The approach shall include a general description of phases, timelines, and support required to complete objectives, tasks, and special projects. The report is due within 30 days of the start of the initial contract award.

Identify community resources and services available to Service Members, Veterans and Families within all Vermont Counties; develop and maintain relationships with community partners (local, state and national) that can assist them with their needs for employment assistance, education benefits and transition services.

Research, coordinate and implement effective outreach techniques for all demographics and stakeholders.

Manage the Military & Family Support Center (1-888) phone line. Refer callers to applicable resources available within communities and emergency support services.

Maintain Military & Family Support Center (1-888) phone line coverage during the core hours of Monday through Friday, . Complete a categorized situation report (SITREP) for each mission-relevant call received and store SITREPs online in the network folder.

SITREPs must categorize the interaction (e.g., Initial Consultation, Placement Support, Resource Referral). Hang‑ups, wrong numbers, and non‑mission inquiries shall not be counted toward performance volume.

Evaluate operational and team processes that support the Military & Family Support Center (1-888) phone line and provide recommendations for improvements. Monitor and evaluate any implemented recommendations and report results.

Develop and maintain working relationships with state and local military, government and civilian agencies, social services agencies, community services, businesses, and civic organizations that may provide support to veterans, service members and their families. Provide assistance to the facilitator of the Military Family Community Network (MFCN) by educating the network on employment and outreach efforts of PRIME and other employment processes.

Identify current gaps in service and issues within the military community to be addressed at these meetings for the purpose of educating and collectively producing solutions that will assist and improve the lives of VT veterans, service members and families.

Collaborate with the Army and Air Recruiting and Retention Battalion by connecting them with employers to recruit existing employees to join the National Guard and to educate recruiters on how to best pitch PRIME benefits to prospective recruits.

Provide a year in review 30 days prior to contract end date to include but not limited to accomplishments throughout the past year, data gathered in support the program, trends over the past year, partnerships, and success stories.

Meet with identified unemployed or underemployed National Guardsmen, Reservists, Veterans, and Spouses by briefing units (annually), employers, and stakeholders in their assigned region on the Work for Warriors program.

Serve as the information conduit for employment assistance and resources to units, individuals, and Families at pre, during, and post mobilization events and the soldier life cycle. Contractor personnel should not serve as representatives or employees of the VTARNG, the Department of Defense or any of its…