Manager - DS Quality

Community Care Network is looking for a DS Quality Manager to join our team!

Community Care Network is comprised of Rutland Mental Health Services and Rutland Community Programs. Our mission is to enhance the well‑being of our communities, individuals and families through a responsive, innovative and collaborative human service.

A member of the Quality Team, the Quality Manager develops and engages in quality improvement activities to ensure quality, safety, and compliance expectations are met, including review of required documentation. Conducts analysis of data and trends—establishing innovative, streamlined approaches to ensure staff maintain compliance with maximized efficiency.

The Quality Manager works closely with the Administrative Team, Program Directors, and other members of the Quality Team to ensure preparedness for Quality Service Reviews, Agency Designation, and Provider Agreement‑related reporting.

• Provide leadership and oversight of quality assurance and quality improvement across all Developmental Services programs.
• Ensure consistent practices in client placements, service coordination, service delivery, monitoring and support.
• Establish and enforce standards for quality, compliance, and documentation.
• In coordination with the Director of DS, establishes and monitors key performance indicators (KPIs) and benchmarks to evaluate the effectiveness of services and identify areas for improvement.
• Develops and maintains forms, tools, processes, guides, etc., to enhance quality and compliance as needed.
• Reviews Critical Incident Reports (CIRs) and event reports for accuracy, completeness and alignment with regulatory guidelines prior to submission. Provides feedback to staff as needed. Follows up with State regulators as needed.
• Identify discrepancies, risks or non‑compliance and require corrective action.
• Assesses documentation for quality and compliance; provides feedback and follow‑up.
• Facilitates Peer Reviews, ensures feedback and follow‑up as part of the continuous improvement program. Recommend system changes and training based on results.
• Analyzes data, tracks trends and prepares reports to allow teams to accurately monitor quality and compliance measures.
• Oversight of internal and external audits and inspections to include preparation for the program’s redesignation, group home licensing, CNN outcome reporting and annual Quality Services Reviews.
• Makes recommendations to Leadership for Continuous Quality Improvement.
• Interfaces with State Regulators around rules and regulation changes, CIRs, systems practices, etc.
• Provides clear expectations, ongoing support, feedback and supervision to direct reports.
• Ensure staff are compliant with all mandatory training.
• Facilitates quality improvement activities based on annual satisfaction surveys.
• Stays informed about best practices and new approaches/expectations.
• Participate in meetings, trainings, in‑services and supervision as required.
• Participates in the overall planning, development and evaluation of services including the agency’s strategic plan, outcome measures and Local System of Care Plans.
• Coordinate with Care Coordinators, Direct Support Professionals and other staff as appropriate to resolve identified issues; elevate unresolved concerns as appropriate.
• Conduct timely and comprehensive reviews of Public Safety/Act 248 records and Peggy’s Law disclosures.
• Responsible for providing Developmental Services onboard training including, but not limited to, pre‑service, in‑service, Person‑Centered Planning, Therapeutic Options, SOTIPS, VOTIPS, Behavioral Support Plans and Community Behavioral Support Plans.
• In Collaboration with the DS Nursing Supervisor, support auditing and monitoring efforts to enhance Developmental Services Medication Administration program.
• Oversee the Developmental Services training program to ensure training plans are consistently implemented and effective, training content is current and compliant, staff competency is documented and maintained.
• Ensure training progress and outcomes are documented and reviewed at least semi‑annually with Director of DS and Director of Quality Assurance and…