Skilled Nursing- Concierge

Skilled Nursing Concierge — The Osborn

Status:
Full Time Rate: $20.50/hour

Location:

Rye, NY (The Pavilion at The Osborn)

Schedule:

Monday - Friday, 10:00 AM – 6:00 PM

As a Pavilion Concierge, you're the warm welcome and calm problem-solver who keeps our Pavilion running smoothly. You'll support residents, families, visitors, and our nursing team with grace, speed, and a smile—turning everyday moments into exceptional experiences.

• Be the front-line ambassador:
  Greet residents, visitors, and vendors; answer phones; route calls and messages accurately; provide helpful information.

• Support the unit:
  Handle clerical tasks (filing, basic data entry, organizing), keep the desk and common areas tidy, and jump in where needed.

• Respond with care:
  Answer resident call bells as needed and follow up with residents, families, staff, and referral sources to ensure needs are met.

• Keep things moving:
  Prioritize multiple requests, collaborate with the interdisciplinary team, and escalate issues to the right staff—fast.

• People skills, plus:
  Patience, tact, enthusiasm, and a consistently cheerful, professional demeanor.

• Service mindset:
  Genuine respect for older adults and an understanding of age-related needs.

• Organization & independence:
  Ability to manage your workload and make sound decisions in a busy environment.

• Tech comfort:
  Proficiency with Microsoft Office (Outlook, Word, Excel; Publisher a plus).

• Background:
  High school diploma (or equivalent) or prior office/concierge experience or a comparable mix of both.

• Integrity & confidentiality:
  You handle sensitive information with care at all times.

• Sit/stand for extended periods; move throughout the building.

• Lift/carry 10–25 lbs and push/pull up to 25 lbs over short distances.

• Communicate clearly in English in person and by phone (with or without accommodations).

• A mission-driven, resident-centered community with a supportive team culture.

• A role where your calm, kindness, and follow-through make a daily difference.

• Predictable weekend hours—perfect for students or a steady second role.

The Osborn is an Equal Opportunity Employer. Duties and responsibilities may evolve to meet resident and operational needs.