Library Assistant - Access Services & Resource Sharing

Reporting to the Head of Access Service and Resource Sharing, and working within a team environment, this primarily public-facing role is responsible for carrying out the day-to-day operations of the department. This includes primary responsibility for tasks such as circulation and resource sharing, stacks maintenance, assisting students, faculty, staff, and visitors, maintaining course reserves, and supporting the work of librarians and other library departments.

The AS&RS team proactively fosters safe and welcoming library spaces and ensures the security of patrons, collections, and the facility. While the duties of the team are shared, individuals may be assigned specific areas of responsibility. This position works shifts on a rotating schedule that includes evenings and weekends; this may also include statutory holidays and work during inclement weather.

Schedule is subject to change, pending departmental needs. This position requires frequent lifting, bending, crouching, climbing, and pushing heavy book carts with library materials.

• Use the Library Management System (LMS) to circulate library materials in multiple formats; accurately maintains library records, handles financial transactions, protects patron confidentiality, and ensures user understanding of library policies and procedures.
• Support print and digital resource sharing (i.e., Novanet) and, under direction from the ILL Coordinator, Inter-Library Loan services; pulls, digitizes, processes, and ships materials accurately and efficiently; retrieves items for patrons from on and off-site shelving.
• Provide welcoming, helpful and knowledgeable service to students, faculty, staff, community members, and visitors. Answers questions about the library and library resources; provides front‑line information services following established guidelines (e.g., use of the library catalogue, locating items in the library, finding electronic databases and Lib Guides); instructs patrons on how to locate and use microforms; refers research and assignment support questions to librarians, the Writing Centre/Academic Success, or other resources as appropriate.
• Maintain the library’s print and digital course reserves in collaboration with faculty and librarians and in accordance with Canadian copyright law; communicates effectively with librarians and faculty to ensure timely access to materials.
• Perform stacks maintenance projects including shelving, shifting, interfiling, shelf‑reading, and checking against lists; utilizes the LMS to create lists and run circulation reports (e.g., long missing) as directed; prints and applies spine labels and performs basic repairs as needed, and may assist with activities including digitization, barcoding, labeling, and withdrawals.
• Liaise with librarians about maintenance of the collection within librarians’ subject areas, providing reports and other information as requested.
• Performs basic updates to catalogue records on a case‑by‑case basis (e.g., creating dummy barcodes, updating display location information); provides backup to Technical Services and other departments for collections projects following established guidelines.
• Provide clerical, research, and special projects assistance to librarians, the university archivist, and library administration on request.
• Troubleshoot basic technology issues with student copying, printing, scanning, and wi‑fi; refers more complex issues to technical support as required; provides guest passes to visitors; maintains and instructs patrons on the use of circulating electronics such as chargers and laptops.
• Assist with the training, mentoring, and supervision of student employees.
• Maintains library displays in collaboration with Librarians;…