Guest Services Coordinator - Part Time

Job Summary

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

• Greets and establishes rapport with guests, current and prospective residents.
• Fields resort comments, suggestions, and complaints to the RV Resort Manager.
• Maintains the petty cash fund and records expenditures in the proper accounts.
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned.
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts.
• Prepares and distributes resort communications such as rule reminders, violation notices, newsletters, etc.
• Assists with accepting guest reservations in person and via phone.
• Ensures office supplies are sufficiently stocked and prepares supply orders as needed.
• Assists with planning and coordinating guest and resident relations events and activities within the resort.
• Assists with the preparation of marketing materials.
• Makes collection calls for site rental payments as directed; submits bad debt files to collections.
• Processes resident move‑ins and move‑outs.
• Completes and maintains resort records, reports, and files.
• Refers sales prospects to the RV Resort Manager and/or Sales Manager and enters prospect information into property management/reservation system in a timely manner.
• Obtains approvals on prospective resident applications; tracks all approvals and denials.
• Assists prospective residents by checking the status of Sun Homes inventory, reviewing home listings, showing homes, and assisting with rental applications.
• Reviews and codes invoices and other payables and submits to manager approval.
• Checks guests in and out for their reservations.
• Other duties as assigned.

• High School Diploma or GED (Required)
• 2 years of administrative experience (Required)
• 6 months of experience using property management or reservation systems (Preferred)
• 6 months of hotel or resort front desk experience (Preferred)
• Excellent telephone skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner.
• Must have a valid driver’s license.

• Paid sick leave
• Online access to view and update personal information, review pay stubs, annual W2s, and more
• Participation in company‑wide Sun Rewards program
• Team Member Perks & Benefits Program with hundreds of discounts on mobile phone service, travel, retail, and more
• Access to hundreds of online learning modules via Sun University
• Vacation RV site rent discounts at Sun Outdoors locations nationwide

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