Member Service Representative

Description

Saco Valley Credit Union
, a 2025 Best Place to Work in Maine, is looking for a Full-Time Member Service Representative to provide welcoming, professional, and reliable service to our members. This position primarily supports our two Saco branches with day-to-day operations and may provide coverage at our Waterboro branch as needed.

In this role, you’ll help members with everyday banking needs including transactions, account services, and digital banking support while building strong relationships and delivering excellent service.

• Assist members with transactions and account questions
• Open accounts and help members with additional services
• Support online and mobile banking needs
• Resolve member issues with professionalism and care
• Work collaboratively with branch team members

• Monday‑Friday schedule, occasional Saturdays with pay differential
• Health, dental, vision, 401(k), paid time off, holidays, and more
• Opportunities for growth and development

• High school diploma or GED (required)
• Six months to two years of similar or related experience (preferred)
• Strong communication and collaboration skills
• Comfort using computers and learning new systems
• Ability to maintain confidentiality and handle sensitive information

This position operates in an office environment and requires:

• Prolonged periods of working at a computer and remaining in a stationary position
• Moving within the branch to assist members and complete daily tasks

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

SVCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.