Collections Specialist

Maine State CU is hiring a Collections Specialist I in Farmingdale.

Are you someone who thrives on helping people through tough financial moments while still staying organized, compliant, and results‑driven?

Do you enjoy problem‑solving, negotiation, and making a measurable impact?

We’re seeking a
Collections Specialist to join our Lending team and play a key role in reducing delinquency while supporting members with empathy, professionalism, and practical solutions.

As a
Collections Specialist you’ll manage delinquent consumer loans, mortgages, and credit card accounts, working directly with members to develop repayment solutions that work for everyone. You’ll collaborate closely with the VP of Lending and the Collections Manager along with fellow team members to ensure effective collection strategies area always with compliance, fairness, and member service top of mind.

• Manage delinquent consumer loans, mortgages, and credit card accounts
• Contact members via phone, text, and email to negotiate custom repayment plans
• Maintain accurate loan records and delinquency documentation
• Prepare and process repossession, auction, and collateral documentation
• Process payments, insurance checks, GAP cancellations, and recovery items

• 1–3 years of collections or related financial services experience
• High school diploma or GED
• Strong communication, negotiation, and documentation skills
• Comfort working with members experiencing financial hardship
• Experience with repossessions preferred
• Mortgage, commercial collections, estate, or Small Claims experience a plus

• Employer-subsidized medical insurance plans
• Employer funded HRA
• Employer-subsidized dental and vision insurance
• 100% employer paid – life, short-term disability and long-term disability insurance
• Competitive wages, and annual evaluations with compensation adjustments
• Generous 401(k) employer match, plus annual discretionary contribution
• Generous PTO with immediate PTO accruals + 8 hours of birthday PTO & 12 paid holidays
• Education reimbursement – up to $5,000 annually for undergraduate & $10,000 annually for graduate degree
• Opportunities to volunteer in our local communities
• 100% employer paid EAP which includes 6 free mental health sessions
• Wellness reimbursement of up to $150
• Free coffee, tea, and hot chocolate and an abundance of food