Residential Loan Processor II

Description

This position is responsible for providing efficient, timely support to lenders in the origination of residential loans and facilitating loan management processes. Works self-sufficiently to manage a pipeline, adapts easily to daily priority changes, and utilizes independent judgment to resolve standard file issues.

• Provides professional, courteous, and efficient service to all internal and external customers while facilitating the loan process.
• Demonstrates working knowledge of secondary market guidelines, effectively researching Fannie Mae and Freddie Mac tools to resolve standard file requirements.
• Provides administrative assistance to the residential loan officers to include inputting and updating loan data in our loan origination system and in secondary market investor’s websites.
• Confers with residential loan officers, customers, title attorneys, and surveyors to aid in resolving mortgage issues.
• Assembles and verifies accuracy of residential loan documentation.
• Provides assistance to residential loan officers in preparing and sending secondary market loans to investors for loan decisioning.
• Efficiently navigate the loan origination software system and provide support to internal and external customers.
• Assists in ensuring that documentation in the residential loan files being processed contains proper signatures, dates and other relevant data.
• Orders and reviews title packages, mortgage inspection plans, appraisals, and verifications.
• Assures regulatory disclosure compliance during the loan process including HMDA, RESPA, Regulation Z, Regulation B, Flood and any other applicable regulations.
• Prepares all loan document packages, including but not limited to commitment letters, counter-offer letters, Regulation Z disclosures, and 30-day letters.
• Maintains ongoing communication with customers/clients during and after the loan origination process to include requesting documentation from customers to satisfy outstanding approval conditions.
• Proficient in the loan origination process resulting in quick turnaround times/timely closings.
• Proactively manages pipeline.
• Analyze and calculate income sources for file completeness, and requesting missing documentation.
• Attends staff meetings.
• Performs other miscellaneous duties or special assignments as required or assigned.

• Communicates with real estate agents, attorneys, insurance agents, internal loan closers and all other parties involved to facilitate the loan origination and loan closing process.
• Performs general filing, typing and extensive use of PC.

• High school graduate or equivalent.
• Minimum two years of experience in loan processing or similar background. 3 – 5 years preferred.
• Elevated knowledge of loan compliance, regulatory issues, and documentation.
• Solid understanding of the loan application and loan closing process.
• Proven ability to deliver quality work during times of increased volumes.
• Ability to interpret title packages and recognize title defects/inaccuracies.
• Strong written and verbal communication, organizational, interpersonal skills particularly in working with documentation that requires special or confidential handling.
• Commitment to ongoing learning.
• Excellent customer service skills.
• Ability to adapt to changes in priorities quickly.
• Able to work harmoniously, professionally, cordially and effectively with others, focusing on the attainment of bank goals and objectives through a commitment to teamwork.
• Proficiency with Microsoft Office products; comfortable learning new software as required.
• Strong attention to detail with good organizational skills.
• Ability to work independently and as a team player.
• Ability to, with or without accommodations, read/see documents and computer screens, communicate in person via telephone or Zoom/Teams calls, and use a computer and other office equipment.
• Is dependable and conforms to punctuality and attendance standards.

• Physical surroundings are generally pleasant and comfortable with protection from weather conditions but not necessarily from temperature changes.
• Normally seated with freedom of movement on a regular basis.
• Extensive operation of computers and other office equipment requiring dexterity and coordination and frequent use of hands.