Telecommunications Specialist

The City of Saco is seeking Emergency Communications Specialists to serve as 911 Telecommunications / 911 Dispatchers for the Saco Police Department.

This position plays a critical role in managing both emergency and routine communications for police, fire, and EMS services. Team members assigned to the Communications Center are responsible for receiving and processing citizen requests for service through the telephone system, the E911 emergency system, and in-person contacts at the Police Department. They also create and maintain departmental records related to police, fire, and medical calls for service.

This role requires the ability to work independently, adapt to rapidly changing situations, and make quick, sound decisions that directly impact the safety of officers, firefighters, medical personnel, and the public. Strong judgment and the ability to prioritize under pressure are essential.

Essential Duties & Responsibilities:

• Receive complaints, requests, and information from the public and other public safety agencies
• Process, prioritize, and relay information accurately and efficiently
• Dispatch appropriate police, fire, rescue, and support agencies as needed
• Enter and retrieve information using the department’s internal computer systems
• Operate police and fire radio communications systems
• Operate the E911 system effectively and in accordance with established procedure
• Maintain high ethical standards, truthfulness, and credibility on and off duty to ensure reliability when providing testimony or evidence in legal proceedings
• Provide the public with information regarding laws, ordinances, and available services
• Perform additional duties as directed by supervisors or departmental policies