Seasonal Front Desk Supervisor

Overview

The Colony Hotel, part of the Pyramid Global Hospitality portfolio, offers 140 guest rooms and 10,000 sq ft of versatile meeting space. It provides a coastal retreat that blends comfort with opportunity for professional growth. As a member of the Pyramid Global team, employees enjoy benefits such as a 401k with company match and recognition programs that celebrate achievements. Welcome to a professional environment that encourages personal and professional development amidst the coastal beauty of Maine.

Join us as we seek a Front Desk Supervisor to lead a guest-focused team at a world-class property.

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is --established
• Help to resolve problems and “WOW” guests through recovery when things arent quite right
• Supervise daily shift process ensuring all team members adhere to standard operating procedures
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
• Maintain the Sundries shop, keeping up with inventory and ordering as necessary
• Training all new Front Desk Agents to provide exceptional customer service
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

• Must be available to work a flexible schedule to include nights, weekends and holidays
• High school diploma or equivalent
• Previous hotel or resort experience preferred
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift

Compensation: $20-22 per hour, dependent upon experience