Guest Service Supervisor

Job Summary

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management.

• Supervise employees ensuring they perform all assigned duties.
• Coach employees by giving constructive feedback.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed, including cleaning, dusting, sweeping, mopping, and emptying trash.
• Ensure 24/7 execution of all guest service programs and processes.
• Be responsible for all cash processes, which include deposit preparation, lottery, gift cards, and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

• Must be available to work flexible hours that may include day, nights, weekends, and holidays.
• Must be efficient and organized.
• Must be at least 18 years of age.
• Ability to freely access all areas of the store, including the selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb, and lift up to 25 pounds during a shift.
• Work in intermittent temperatures, such as cooler or outside environments.
• Must have reliable transportation.
• High school diploma or equivalent.

$17.66 - $20.87

• Competitive salaries and growth opportunities.
• Health & Wellness:
  Medical, Dental, Vision, and Life Insurance, plus additional wellness support.
• 401(k) with a match component.
• Tuition reimbursement after 6 months of service.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law.

At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know:
In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.