AR Senior Collection & Deduction Specialist

About Adams Group

Adams Group is a fifth‑generation, family‑owned specialty food company built on over 110 years of a simple but powerful belief: good food starts with good people. Founded on the principle of doing the right thing, we've grown to become the most trusted provider of high‑quality specialty grains, oils, and seeds—delivering quality ingredients from seed to shelf.

Adams Group is a fifth‑generation, family‑owned specialty food company built on over 110 years of a simple but powerful belief: good food starts with good people. Founded on the principle of doing the right thing, we've grown to become the most trusted provider of high‑quality specialty grains, oils, and seeds—delivering quality ingredients from seed to shelf.

Rooted in trusted farmer partnerships and vertically integrated operations, we combine agricultural expertise with intentional innovation to deliver specialty  commitment to quality, sustainability, and integrity isn't just what we do—it's who we are.

At Adams Group, we offer more than careers; we offer the opportunity to be part of something meaningful. Whether you're producing high‑quality ingredients, supporting sustainable practices, or building trusted relationships across our global network, your work helps nourish lives and communities across generations. We care deeply for our people, build strong relationships with our partners, deliver consistently for our customers, and enrich the communities we serve.

At Adams Group, we live by five core values that guide everything we do:

• Quality in all we do
• Doing the right thing
• Building relationships for shared success
• Adapting to change
• Leaving the world better than we found it

The AR Collection and Deduction Specialist plays a key role in managing customer accounts, collections, credit risk and the timely resolution of complex payment discrepancies. A key focus of this role is the accurate processing, validation, auditing and resolution of customer deductions and chargebacks, particularly for retail, grocery, distribution and strategic accounts.

This position requires strong analytical skills, sound judgement and the ability to investigate deduction claims, identify root causes, recover invalid deductions and partner with internal teams to reduce future disputes. The Specialist will work closely with the Accounts Receivable Manager to ensure healthy customer accounts, maximise cash flow, minimise deduction‑related losses and maintain strong customer relationships.

• Investigate and resolve discrepancies related to invoices, payments, customer deductions, chargebacks and short pays.
• Lead the investigation, validation and resolution of customer deductions, including promotional allowances, pricing claims, shortages, returns, freight claims and compliance‑related disputes.
• Audit retail customer deduction claims against customer agreements, promotional contracts, proof of delivery, pricing records and supporting documentation to determine validity.
• Identify, dispute and recover unauthorised or invalid deductions while maintaining positive customer relationships.
• Monitor deduction ageing and recovery metrics, ensuring timely research, escalation and resolution of outstanding balances.
• Track deduction trends and root causes, partnering with Sales, Customer Service, Logistics, Operations and Accounting teams to reduce recurring claims and improve process accuracy.
• Communicate directly with customers to resolve payment issues and negotiate payment plans while maintaining a professional and diplomatic approach.
• Maintain accurate and up‑to‑date billing records, deduction files, customer correspondence and supporting documentation.
• Maintain detailed deduction records, supporting documentation and audit trails in accordance with company policies and customer requirements.
• Analyse customer trade rebate agreements, including volume‑based, promotional and contractual rebates.
• Calculate, track, validate and reconcile rebate accruals and settlements on a periodic basis.
• Assist the invoicing team by reviewing customer orders, contracts, pricing, discounts,…