Senior Office Specialist

Job Notice:
Continuous Filing Exam

Next filing cut‑offs are 5:00 pm on 2/18/26 and 3/11/26 (Final).

Senior Office Specialists provide specialized technical clerical support throughout County departments. The work varies by program or assignment. Some may supervise a group of workers while performing the same duties.

• Retirement Administration
• Recording Legal Documents
• Personnel Actions
• Payroll
• Examination Scheduling/Processing
• Certifications
• Medical and Life Insurance Administration
• Property Tax Assessment

Some positions may be designated "confidential" per the County Employee Relations Ordinance and are excluded from the representation unit.

• Customer service techniques for dealing with customers, often in difficult or confrontational situations
• Sacramento County and various departmental policies and procedures
• Basic data processing principles
• Clear writing: grammar, punctuation, spelling, and vocabulary
• Standard methods of filing (alphabetic, numeric, chronological)
• English language to communicate
• Telephone procedures
• Arithmetic including addition, subtraction, multiplication, and division
• Keyboard operation (computer, typewriter)
• General principles, procedures and practices of recordkeeping
• Letter and memo format

• Communicate effectively with the public and other public agencies
• Apply and explain complex rules, codes, laws, and ordinances
• Deal tactfully with people and resolve difficult complaints
• Understand and follow basic or complex oral and written instructions
• Read English at a level necessary to understand procedure manuals, policy guidelines, software manuals, technical documents, and reports
• Write English at a level necessary to compose correspondence independently from notes or verbal instruction
• Assist supervisors in writing policies, procedures and desk manuals
• Train and cross‑train employees
• Give instructions and assign work to staff
• Work independently and carry out assignments with minimal supervision
• Elicit information from inside and outside sources
• Establish and maintain effective working relationships with others
• Operate 10‑key adding machine
• Exercise independent judgment in determining proper work methods and procedures, assembling and evaluating information
• Analyze, evaluate and draw logical conclusions
• Learn specific codes, laws, ordinances, legal documents and technical terminology for each program or assignment
• Calculate solutions for addition, subtraction, division, multiplication
• Operate computer terminals, typewriter, printer, copier, microfiche, and fax
• Prioritize work to meet deadlines
• Write correspondence according to specified format and record incoming information
• Speak English clearly
• Operate communication devices, telephone, and may include radios
• Accurately proofread details, noting and detecting errors

Types from clear copy accurately at a rate of not less than 35 words per minute.

• Any combination of education, training, and experience likely to provide the required knowledge and abilities for this class, such as two (2) years of specialized clerical experience comparable to one of the special assignments listed above.

• Ability to speak, read, and/or write fluently in a language other than English, or knowledge of the culture as certified by the Department of Personnel Services.
• When required, use these skills to: provide information by telephone or in person, translate regulations or ordinances, translate written requests, assist other employees with cultural matters.

The probationary period for this classification is six (6) months.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to any disability for any phase of the hiring process, please contact our Disability Compliance Office at dco or 916‑874‑7642.