Administrative Technician

The Department of Community Response (DCR), Division of Community Outreach, is seeking an Administrative Technician to join the Logistics Subdivision. This position plays an important role in maintaining real-time administrative and logistical support for DCR outreach workers in the field. The Logistics subdivision helps ensure field staff have accurate and timely information regarding active cases, ongoing service needs, referral status, and available rapid placement program options for individuals experiencing homelessness.

This position is responsible for recording, tracking, and maintaining accurate program and referral data, supporting coordination across departments and partner agencies, and assisting with administrative processes that help connect individuals to appropriate services and placements. The position requires strong attention to detail, sound judgment, and the ability to work effectively in a dynamic environment where priorities may shift quickly.

The ideal candidate will be adaptable, detail‑oriented, and service‑minded professional who can thrive in a fast‑paced operational environment. The ideal candidate will have strong administrative, data management, and communication skills to support real‑time field operations, program referrals, and interdepartmental coordination. Additionally, the ideal candidate will have experience maintaining accurate records, working with confidential or sensitive information, and using databases or customer relationship management systems such as Salesforce and/or HMIS.

They should be comfortable managing multiple priorities, responding quickly to changing needs, and supporting staff who are actively working in the field. Strong judgment, professionalism, and the ability to work collaboratively with internal and external partners are essential.

This classification may be populated with multiple incumbents. The Administrative Technician performs technical non‑clerical budget, procurement, personnel or program administration work within established policy and procedure guidelines. The Administrative Technician is distinguished from journey level clerical classifications in that the duties of Administrative Technician are technical and paraprofessional in nature and require greater knowledge and judgment. Administrative Technicians do not routinely perform clerical work.

• Researches, compiles, tabulates, and assembles data; assists in conducting surveys and studies; recommends and implements procedures, guidelines and processes; consults with managers and drafts policies.
• Prepares statistical and narrative reports, presentations, general and technical correspondence, and promotional materials; develops forms, tracking systems, databases and spreadsheets.
• Resolves difficult or sensitive customer service inquiries or problems, advises public on complex rules, policies and procedures; responds to inquiries from employees and the public.
• Researches information, organizes, evaluates and compiles results and prepares detailed summaries, tracks progress of projects and payments expenditures and reimbursements.
• Prepares and processes administrative documents such as vouchers, permits, personnel actions, requisitions, and contracts; prepares documents for personnel, purchasing, fiscal, and project or program areas; maintains a variety of records and files.
• Assists in the administration and coordination of special events, training, programs or projects; assists in coordinating municipal activities among City departments and/or other organizations.
• Provides exceptional customer service to those contacted in the course of work.
• Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.

• Basic principles of technical and statistical report preparation.
• Basic principles and practices of research and statistical methods.
• Modern office practices, procedures, and equipment.
• Record keeping and reporting practices.
• Basic principles and techniques of personnel, budget and purchasing.
• Basic techniques…