FAST Service Specialist

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

FAST- (Flexible Account Support Team) Service Specialist provides various administrative support services that may include; mail, copy, print, reception, hospitality, and facilities services. This unique and client facing position allows the employee to support multiple accounts in the local market. Candidates should be prepared to work Primarily in Palo Alto with occasional support in Redwood City or San Jose on an as needed basis.

Job Responsibilities Mail Services include entering, sorting, and distributing mail and accountable packages per schedule

Copy Services includes accurately producing copy, print, and scan projects per written instructions

Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner

Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspects and ensures that all rooms are clean, stocked with supplies and ready for continual use. Organizes and distributes client kitchen supplies. Maintains inventory control and order supplies as needed

Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance

Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns

Flexibility of a weekly work schedule to cover for absences and vacations. Will include potential schedule changes and work locations 7am - 7pmJob Requirements High School Diploma or GED1+ work experience in a customer services field

Ability to multitask with attention to detail

Ability to resolve issues with professionalism and tact Ability to lift or move 40 lbs. or greater

Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is up to 23.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance
401(k) retirement plan

Paid Time Off (PTO)
Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.
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