Job Search Job Sacramento area,California USA,Administrative/Clerical

Customer Service Coordinator, Disability Access Center

Position requires overseeing and covering front desk reception duties, including walk-ins, phone calls, e-mails and other forms of communication for the department. Position also involves training and oversight of student assistants providing relief coverage at the front office, as well as working in coordination with Access Coordinators, the ASL/CART Coordinator, and Director regarding scheduling and communication needs.

Minimum Qualifications:

Demonstrated good communication and interpersonal skills in interacting and communicating effectively with all levels of staff and external constituencies, both verbally and in writing

Thorough knowledge of English grammar, punctuation, and spelling

Familiar and proficient with Microsoft Word, Outlook, Excel, Power Point, Oracle (in Client Server –Windows), CMS, and other database software systems

Ability to use and operate a personal computer, printer, photocopy machine, multi-line telephone, and other technology

Thorough knowledge of office methods, procedures, and practices

Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions

Ability to work independently and prioritize and complete multiple tasks with attention to detail

Ability to apply sound judgment, discretion, and initiative in addressing problems and developing practical and thorough solutions

Ability to maintain confidentiality related to department and student records according to applicable laws and regulations

Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data

Demonstrated competence in effectively presenting standard information in writing

Ability to follow instructions and ask questions when needed

Ability and/or interest in working with individuals with disabilities

Ability to train, provide lead work direction and monitor student assistant receptionist

Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.

Preferred Qualifications:

Experience working in a fast-paced student services office setting

Documents Needed to Apply:

Resume
Cover Letter

Failure to upload required documentation, and complete the application form in its entirety, may result in disqualification.