Customer Service Assistant

The Customer Service Assistant's main function is to process both our Orders and Invoicing in a timely and accurate manner.

This person has to be able to manage a wide variety of tasks, many times performing them at the same time.

The responsibilities can change on a daily and even hourly basis.

• Entering/processing orders on a daily basis
• Invoicing all orders/miscellaneous charges to customers
• Posting Invoice/Credit Memo batches
• Assisting Coordinators daily and during absences
• Completing various weekly/monthly reports
• Distribute and log freight

• Type at least 40 WPM.
• Experience in an office environment.

• Ability to verbally communicate clearly and concisely.
• Ability to generate accurate, grammatically correct, written reports and documentation.
• This position requires a self-starter with the ability to effectively prioritize and complete tasks.
• Ability to communicate effectively with all levels of the organization.
• Ability to meet deadlines.
• Able to multi-task in a fast-paced environment with constant interruptions.
• Establish and maintain effective working relationships, with other staff members.
• Excellent verbal and written communication skills.
• Excellent analytical and organizational skills.
• Experience working in a team-oriented, collaborative environment.

• Intermediate computer skills and knowledge in Microsoft Office applications.
• Ability to operate standard office equipment, e.g. fax, copier, computer, scanner, 10-key, keyboard.

The mental and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Exercise independent judgment.
• Self-directing and organized.
• Reason objectively.
• Assess, project, and plan work activities on a daily and weekly basis.
• Document concisely, accurately, and timely.
• Handle a variety of duties which may be interrupted or changed by immediate circumstances.

• Sitting for long periods of time while at a computer, on the telephone
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, other computer components, copiers, scanners, and fax machines.
• Some lifting of materials and equipment up to 25 lbs.
• Capable of negotiating stairways and uneven ground from time to time.

• Employees are expected to represent the Company in a professional manner and to maintain appropriate standards of appearance, grooming and dress.
  
  To ensure the company's professional reputation, a business casual dress standard has been adopted.
• Employees who are hosting or attending meetings with customers, vendors or employees from another company should wear appropriate clothing for conducting such business.

• The employee is expected to adhere to all company policies and conduct themselves in a professional manner at all times.