Escrow Assistant, Associate

Escrow Assistant, Associate

Join our Sacramento team as an Escrow Assistant, Associate, supporting residential escrow transactions in a collaborative, fast-paced office environment. This role partners with Escrow Officers and the broader escrow team to provide exceptional customer service and administrative support throughout the closing process. This is an in-office position, five days per week, and a great opportunity for someone who is detail-oriented, customer focused, organized, and interested in building a career in escrow.

What You'll Do

• Perform routine administrative duties supporting the escrow process
• Answer phones, greet customers, place calls, and follow up on information needed for escrow closings
• Assist with processing opening orders and initial file setup
• Support the receipt, deposit, and distribution of funds
• Prepare written transmittals for funds and documents
• Assist with reconveyances, pre-closing file maintenance, and post-closing follow-up
• Maintain accurate and organized escrow files
• Communicate professionally with customers, real estate agents, lenders, and internal partners
• Support Escrow Officers and the broader branch team to help keep transactions moving efficiently

What We're Looking For

• Strong customer service orientation
• Excellent attention to detail and organizational skills
• Strong verbal and written communication skills
• Ability to manage multiple priorities in a deadline-driven environment
• Strong problem-solving skills and sound judgment
• Comfortable working in a fast-paced, time-sensitive office
• Proficiency with Microsoft Office
• Collaborative, dependable, and eager to learn

Education & Experience

• High school diploma or equivalent required
• This is an entry-level opportunity; prior escrow experience is not required
• Previous experience working with customers or in an office, administrative, real estate, title, mortgage, banking, or similar environment is preferred

Work Environment

This position is onsite in our Sacramento office five days per week. We are looking for someone who enjoys working closely with a team, providing excellent service, and learning the escrow business in a hands-on environment.

Pay Range: $17.68 - $23.56 Hourly. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.