Program Technician Ii

Work Location:

Sacramento County

Job Code #: JC-531894

Position #(s): -XXX

Working Title: Contact Center Agent

Classification: PROGRAM TECHNICIAN II

Salary: $3,833.00 - $4,804.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

Facility: Unclaimed Property Division

Work Shift: 8:00am - 5:00pm

Work Week: Monday - Friday

The Office of the State Controller (SCO) is the destination employer within the State of California. As California’s chief fiscal officer, the Controller’s Office ensures accountability and transparency of California’s financial practices while promoting fairness and opportunity for all. Here, you’ll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state’s future.

The Unclaimed Property Division (UPD) of the California State Controller’s Office plays a vital role in reuniting Californians with their lost or forgotten assets, such as bank accounts, stocks, or uncashed checks. This division safeguards unclaimed property and works diligently to return it to its rightful owners, ensuring fairness and financial equity across the state. By joining this division, you’ll be part of a team that directly impacts people’s lives on a day-to-day basis.

Take the next step in your career with an organization that values innovation, integrity, and the well-being of its employees. Apply today and build a California where everyone thrives!

Visit our website to learn more about the State Controller’s Office.

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The Public Response Unit (PRU) within Public Response and Support Section (PR&S) is responsible for assisting the public by responding to incoming telephone inquiries regarding unclaimed property claims, processes, procedures, and program requirements.

Under general supervision of the PRU Supervisor I with the Support Services Bureau, the Program Technician II (PTII) position is at the journey level and performs the more difficult program specialist work and serves as the contact center specialist. The PTII utilizes knowledge of unclaimed property laws, regulations, policies, procedures, and claim requirements to assist claimants and support Contact Center operations.

The incumbent researches claimant inquiries related to unclaimed property claims by verifying pertinent information and explaining applicable laws, regulations, and program requirements to assist claimants. The PTII serves as an expert and is familiar with procedures for evaluating claims. The incumbent’s work is occasionally reviewed by the Unit Supervisor I.

Duties include but are not limited to the following:
The PTII handles claimant inquiries, serves as a resource for the Program Technicians and other staff, provides guidance regarding claim processes and documentation requirements, and assists with ensuring consistent application of established procedures. The incumbent does not approve, deny, or resolve claims but may identify issues requiring escalation and refer matters to appropriate Analysts within the escalation team, PRU within PR&S.

(Candidates must perform the following functions with or without reasonable accommodations.)

• Respond to incoming telephone inquiries regarding unclaimed property claims, claim requirements, ownership documentation, claim status, electronic claim submissions, and program procedures. Utilize knowledge of program policies and procedures to provide accurate…