Senior Document Controller

Position Summary

Under the direction of the Document Control Manager, the Senior Document Controller servesas a subject matter expert and technical lead for document control operations, systems, and standards. The Senior Document Controller plays a critical role in stabilizing current document control operations while supporting long-term enterprise initiatives, system adoption, and best practices across projects and functional units.

• Serve as a senior-level subject matter expert for document control systems, processes, and standards across the organization
• Serve as a senior-level subject matter expert for document control systems, processes, and standards across the organization
• Act as a system administrator or power user for the enterprise Document Control System, supporting configuration, permissions, workflows, and troubleshooting
• Support enterprise document control initiatives, including system rollout, enhancements,and adoption strategies
• Oversee document intake, processing, distribution, storage, and archival activities to ensure compliance with standards, contractual requirements, and regulatory obligations
• Ensure adherence to document control procedures, metadata requirements, naming conventions, version control, and classification standards
• Review document submittals for completeness, accuracy, and compliance prior to acceptance into document management systems
• Support audit readiness efforts by ensuring documentation is complete, traceable, and properly maintained
• Support the procurement, deployment, configuration, and optimization of the enterprise-wide Document Control System
• Participate in defining system requirements, workflows, user roles, and reporting capabilities
• Identify system gaps, risks, and improvement opportunities; recommend and support enhancements to improve efficiency and data integrity
• Develop and maintain process maps, SOPs, desk manuals, and system user guides
• Monitor document control performance metrics, workload trends, and compliance indicators
• Maintain document control dashboards, trackers, and reporting tools to provide visibility into system health and operational performance
• Support risk identification and mitigation by maintaining document control risk logs and issue trackers
• Prepare summaries, reports, and briefings for leadership related to document control performance and system adoption
• Serve as a primary point of contact for document control matters with internal staff, consultants, contractors, and external partners
• Coordinate closely with project teams, IT, Business Analysts, procurement, and compliance staff to support document control needs
• Provide training, onboarding, and ongoing support to users of document control systems
• Support change management efforts related to new tools, workflows, and standards
• Contribute to continuous improvement initiatives to enhance document control efficiency,clarity, and consistency
• Support special projects, enterprise initiatives, and strategic priorities as assigned
• Promote a culture of accuracy, accountability, and best practices in document control

• Bachelors degree in Business Administration, Information Management, Records Management, Public Administration, or related field; or equivalent experience.
• Strong organizational, analytical, and written and verbal communication skills; ability to support workflow coordination, documentation management, and data interpretation with the ability to manage multiple priorities.
• Proficiency with document management tools (e.g., SharePoint); proficiency with Microsoft Office; and experience with additional platforms such as Adobe Acrobat, Jira, Confluence or similar is desirable.
• Demonstrated experience performing document control functions on complex programsor capital projects
• Experience developing SOPs, workflows, process maps, and training materials
• Proficiency in process mapping tools such as Microsoft Visio or equivalent.
• Ability to work collaboratively with technical teams, business users, and consultants.

• Experience on at least two (2) projects similar in scope and complexity, preferably within large infrastructure, transportation, or public-sector programs
• Experience supporting or administering an enterprise-wide Document Control System asa system administrator or SME
• Professional certification in document or records management (e.g., CDIA+, CRM) or equivalent
• Familiarity with audit processes, regulatory compliance, and…