Senior Operations & Program Support Analyst

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program.

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Under the direction of an Administrator I, Data Analytics and Innovation Section (DAIS) the incumbent will work independently as a Project Manager or in support of the Analyst IV to provide analytical support for the more complex specialized assignments for the Audit Division. Assignments will include assisting the division with long‑range planning, strategies, and evaluation measures. The primary functions are to act as a liaison between Audit and other business areas to provide ongoing support of the section’s models, mainframe applications, web pages, business tools, and operational processes.

The incumbent will assist in the Franchise Tax Board (FTB) enterprise modeling tools, data sources, and data structures. The Analyst III will work collaboratively with business, DAIS management, and Audit Data Scientist to research, evaluate, and document available data sources. The incumbent will utilize reporting and analytic tools available to Audit to support and enhance the business area data analytics.

The incumbent will serve as a resource to areas throughout the department, including the Technology Service Division (TSD). These activities require a logical method of analysis and a high level of attention to detail.

Additional positions may become available (RPA 2526‑01540 and RPA 2526‑01541).

• Sacramento (central and/or field office)

You will find additional information about the job in the Duty Statement
.

Job Code #: JC-508049

Position #(s): 564‑398‑5402‑XXX

Working Title: Senior Operations & Program Support Analyst

Classification: ANALYST III

Salary: $6,623.00 – $8,290.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application. The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under Minimum Requirements.

• Working knowledge of Franchise Tax Board's (FTB) Audit organization, operations, Personal Income Tax (PIT), and Business Entity (BE) tax laws, or similar programs
• Ability to interpret and apply tax laws to operational models
• Knowledge of FTB systems such as Taxpayer Information (TI), Business Entities Tax System (BETS), Taxpayer Folder (TPF), Case Management (CM), and Tableau or other similar systems
• Knowledge of FTB enterprise modeling tools, data sources, and data structures or similar programs
• Knowledge of FTB Enterprise Intake process, Azure Dev Ops Server (ADOS) or similar programs
• Experience with application development and system development life cycle
• Experience with data exchange, modeling, and reports
• Ability to write and review business requirements for Audit systems
• Ability to conduct root cause analysis and communicate findings
• Ability to analyze and evaluate situations, draw sound conclusions, and determine and implement an appropriate course of action
• Ability to partner well with others internally and externally adding relevant, valuable input
• Ability to work independently and in a team environment to achieve intended results
• Ability to serve as a resource for audit program management for special projects requiring independent action, departmental…