Manager, Service Ops

Job Details

Date Posted:

Country:
United States of America

Location:

OT342: SC - NORTH HIGHLANDS, CA 1123 North Market Blvd, Suite 4, Sacramento, CA, 95834 USA

Maintenance/Service Supervisor

• Lead the performance of field operations for all service/maintenance projects
• Maintain project schedules and ensure deadlines are met
• Develop action plans to address deficiencies regarding safety, callback rates, and technical support
• Generate field leads and assist service sales representatives in selling upgrades and repairs
• Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery
• Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets
• Conduct field education training ensuring that we create and maintain a safe working environment
• Perform field safety audits, jobsite inspections, and develop site safety/logistics plans
• Coordinate all material deliveries and issue purchase orders
• Forecast and schedule labor resources, maintaining customer quality assurance, and improving efficiencies
• Develop and maintain professional and productive relationships with co-workers, field employees, clients, and others in contact with the job

• High school diploma or equivalent required; bachelor’s degree preferred
• Ability to work in a highly team-oriented and dynamic environment
• Strong written and verbal communication skills to develop expectations and relationships with internal and external customers
• Self-motivated and able to manage many simultaneous projects and responsibilities
• Comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-oriented with strong time management and organizational skills

• Elevator industry experience or experience leading field level associates/technicians in a similar industry preferred
• Knowledge of elevators, elevator service contracting, and elevator service estimating desired

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

The salary range for this role is $114,500 to $157,000. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

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