Membership Services Coordinator

Join an Established Association Management Company That Makes a Difference

Are you passionate about delivering exceptional member experiences and building strong professional relationships? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd love to meet you.

Our established association management company is seeking an experienced Membership Services Coordinator to join our collaborative team.

This position plays a vital role in supporting multiple nonprofit and professional associations by providing outstanding customer service, managing membership programs, coordinating communications, and ensuring members receive exceptional value from their association.

• Serve as the primary point of contact for association members, responding to inquiries with professionalism and enthusiasm.
• Manage membership applications, renewals, and member records with a high level of accuracy.
• Support membership recruitment and retention initiatives.
• Prepare membership reports and analyze trends.
• Support committees, boards, and volunteer leaders.
• Assist with conferences, meetings, educational programs, and special events.
• Process registrations, payments, and membership-related transactions.
• Collaborate with internal staff to ensure exceptional service for every client association.

The ideal candidate is:

• Friendly, professional, and approachable.
• Highly organized and dependable.
• A problem-solver who takes initiative.
• Comfortable interacting with executives, board members, volunteers, and members.
• Adaptable in a dynamic, client-focused environment.
• Passionate about helping nonprofit organizations succeed.
• Available to travel to client conferences and meetings.

We offer the opportunity to work with a diverse portfolio of respected nonprofit and professional organizations while making a meaningful impact on their success. Our team values collaboration, innovation, integrity, and exceptional client service.

• Competitive wage (based on experience)
• Comprehensive benefits package
• Paid vacation and holidays
• Retirement plan
• Professional development opportunities
• Supportive and collaborative work environment
• Opportunity for career growth within a well-established association management company

Join a team where your work helps strengthen organizations, support professionals, and make a lasting impact every day.

• Minimum of 3-5 years of membership services or association management experience preferred.
• Experience working with nonprofit organizations, professional associations, or trade associations is highly desirable.
• Excellent written and verbal communication skills.
• Outstanding organizational skills with exceptional attention to detail.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong customer service orientation and relationship-building skills.
• Proficiency with Microsoft Office Suite, Adobe, and membership database/association management software.
• Ability to work both independently and as part of a collaborative team.