Supervising Communications​/Operations Dispatcher

The Position

This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on:

(final)

Under direction, the Supervising Communications/Operations Dispatcher supervises, assigns, reviews, and participates in the work of staff responsible for the use and operation of communication and dispatching equipment consisting of radio, telephone, and data terminals; receives, evaluates and responds to requests for emergency and non-emergency services by contacting or dispatching necessary medical, fire, law enforcement or other County personnel and equipment; ensures work quality and adherence to established policies and procedures;

and performs the more technical and complex tasks relative to the assigned area of responsibility.

9/11/26, 9/25/26

(final)

Under direction, the Supervising Communications/Operations Dispatcher supervises, assigns, reviews, and participates in the work of staff responsible for the use and operation of communication and dispatching equipment consisting of radio, telephone, and data terminals; receives, evaluates and responds to requests for emergency and non-emergency services by contacting or dispatching necessary medical, fire, law enforcement or other County personnel and equipment; ensures work quality and adherence to established policies and procedures;

and performs the more technical and complex tasks relative to the assigned area of responsibility.

• Principles and practices of supervision, discipline, leadership, mentoring, and training
• Team dynamics and team building
• Applicable federal, state, and local laws, codes, and regulations
• Operational characteristics, services, and activities of dispatching emergency and non-emergency calls
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment
• English usage, spelling, grammar, and punctuation
• Communications center procedures and protocol
• Budgetary principles and/or concepts
• Operations and capabilities of communications center equipment such as multiple channel radio receivers and transmitters, computer based phone systems, and alarm signaling devices
• Current principles, practices and procedures of public safety dispatching
• Effective report writing techniques

• Select, supervise, train, and evaluate staff
• Plan, coordinate, assign, and review the work of subordinate staff
• Investigate and resolve disciplinary issues
• Work independently, prioritize work, coordinate activities and meet critical deadlines
• Monitor and interpret budgets and other financial documents
• Develop and maintain cooperative, effective working relationships with others
• Communicate clearly and concisely, both verbally and in writing
• Interpret and apply applicable federal, state, and local laws, codes, and regulations
• Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met
• Collect and compile a variety of data and information
• Prepare records and reports
• Exercise judgment, tact, and common sense in resolving difficulties and problems in the communications center
• Operate a variety of computer, telecommunications, video and other equipment, including keyboarding rapidly and accurately
• Remain sufficiently calm, analyze information, and make effective decisions under emergency conditions
• Read, understand and apply a variety of data, visual information, maps and computer screens
• Receive and transmit information accurately

Three years of full time, paid experience as a fire, radio or communications dispatcher in a call center…